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IT Consultant Cloud Computing

Conversation Designer - AWS Connect IVR & UX

Job in Westwood, Norfolk County, Massachusetts, 02090, USA
Listing for: Creative Circle
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Consultant, Cloud Computing
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A financial services client is seeking a Conversation Designer to create and optimize human-like voice interactions within their AWS Connect IVR system. This position involves designing intuitive conversational workflows, collaborating with cross-functional teams, and analyzing data to enhance customer experiences. Candidates should have hands-on experience with AWS Connect and strong skills in conversational design principles. This is a hybrid role that allows flexibility in work location across multiple states in the US.
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