Client Service Analyst II

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together: TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

We serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client faces.

Be part of a dynamic environment where your technical expertise, analytical skills, and client‑focused approach will make a tangible difference in how benefits are administered and delivered.

If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you.

• Manage administrative and case management issues as well as data processing activities on a daily basis.
• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy.
• Test and analyze system configuration against requirement documents during implementation and administration.
• Use our sophisticated database of tools to set up a client's healthcare and group benefits database; define data fields, import data, design screens and create queries and reports.
• Communicate with requirements teams and development groups to ensure database setup aligns with client healthcare and group benefits needs.
• Meet with project managers and clients to define project scope and objectives, prepare work plans, and document the project's scope and review with client(s).

• Bachelor's degree (any field, though Business, HR, Finance, or related fields are preferred).
• Strong analytical mindset with excellent attention to detail.
• Basic proficiency in Microsoft Office Suite, particularly Excel.
• Effective written and verbal communication skills.
• Demonstrated ability to learn new systems and processes quickly.
• Strong organizational and time management abilities.
• Comfort working both independently and as part of a team.

• Self‑motivated attitude with genuine desire for professional growth.
• Natural problem‑solving abilities and curiosity to understand complex processes.
• Adaptability and flexibility in a fast‑paced, learning environment.
• Resilience and positive attitude when facing new challenges.
• Collaborative spirit and willingness to support team members.
• Detail‑oriented approach with commitment to accuracy and quality.
• Open mindset for receiving feedback and continuous improvement.
• Ability to prioritize multiple tasks while maintaining high standards.
• Professional demeanor and reliability in meeting deadlines.
• Eagerness to develop expertise in benefits administration.

• Internship or coursework in benefits administration, human resources, or data analysis.
• Previous experience with database management or data processing.
• Familiarity with healthcare or group benefits concepts.
• Experience with project coordination or administrative support roles.
• Knowledge of SQL, data visualization tools, or advanced Excel functions.
• Customer service or client support experience.
• Professional…