Associate Operations Analyst

Position: Associate Benefits Operations Analyst
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.Join

our team and what we’ll accomplish together

TELUS Health (US) Benefits Administration and Operations practice bring specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client  part of a dynamic environment where your technical expertise, analytical skills, and client-focused approach will make a tangible difference in how benefits are administered and delivered.

If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

As a Benefits Analyst, you'll serve as both a subject matter expert and technical systems resource, managing daily administration processes, participating in implementation projects, and ensuring seamless data processing activities.

What you’ll do Manage administrative and case management issues as well as data processing activities on a daily basis

Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy

Test and analyze system configuration against requirement documents during implementation and administration

Communicate with requirements teams and development groups to ensure database setup aligns with client healthcare & group benefits needs

Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with client(s)
You have…Bachelor's degree

Strong analytical mindset with excellent attention to detail

Basic proficiency in Microsoft Office Suite Effective written and verbal communication skills

Demonstrated ability to learn new systems and processes quickly

Strong organizational and time management abilities

Comfort working both independently and as part of a team

What you bring…Self-motivated attitude with genuine desire for professional growth

Natural problem-solving abilities and curiosity to understand complex processes

Adaptability and flexibility in a fast-paced, learning environment

Resilience and positive attitude when facing new challenges

Collaborative spirit and willingness to support team members

Detail-oriented approach with commitment to accuracy and quality

Open mindset for receiving feedback and continuous improvement

Ability to prioritize multiple tasks while maintaining high standards

Professional demeanor and reliability in meeting deadlines

Eagerness to develop expertise in benefits administration

Nice to Have Internship or coursework in benefits administration, human resources, or data analysis

Knowledge of SQL, data visualization tools, or advanced Excel functions

Customer service or client support experience

Salary Range: $40,000 - $50K USD Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and…