Content Operations Manager

The Content Operations Manager plays a critical role within the Digital Content & Experience Strategy team, sitting at the intersection of content production, operational excellence, and AI-driven transformation. This role is responsible for building and managing the workflows, processes, and operational frameworks that power content creation and delivery for the DCES organization, while also driving the adoption and application of AI tools within content workflows to improve speed, scale, and quality of output.

• Manage the end-to-end intake process for content initiatives, including request evaluation, prioritization, and tracking through completion
• Build, document, and continuously improve content workflows, and production processes that support efficient, high-quality content delivery across editorial, social, and video work streams
• Partner with the Web Operations Manager to create cohesive, cross-functional workflows across content and web operations, ensuring seamless handoffs, shared visibility, and aligned timelines
• Manage and oversee content development partners, coordinating execution of content, social assets and video creation to ensure on-time, on-brand, and compliant delivery

• Contribute to continuous improvement efforts by identifying opportunities to streamline workflows, reduce manual effort and improve operational efficiency through process design, AI application, and automation
• Approach open-ended operational problems with curiosity and rigor, partnering with the Web Operations Manager and other teams to identify root causes and implement practical, scalable improvements
• Champion the adoption of AI tools across content and social workflows, including developing processes for use, coordinating with Mar Tech on rollout planning, facilitating team training, and supporting ongoing adoption
• Develop and maintain AI playbooks, prompt libraries, workflow templates, and best practice documentation that enable team members to effectively and responsibly use AI tools in day-to-day work
• Track and report on AI adoption, usage patterns, and efficiency gains to demonstrate value to leadership
• Stay current on emerging AI capabilities, use cases, and industry trends relevant to content operations and partner with Mar Tech to evaluate new tools as appropriate

• Help manage the content and social budget, tracking spend against plan and flagging variances to leadership
• Help manage content development vendor relationships and statements of work (SOWs) as necessary, including deliverable tracking and contract coordination with sourcing
• Additional requests as assigned by manager

• Hands‑on experience with AI tools in content work (e.g., generative AI for copywriting, AI‑assisted editing, process automation for content workflows) and a genuine enthusiasm for applying AI to improve how teams work
• Proven ability to build, document, and improve workflows and operational processes from the ground up
• Experience in content operations, marketing operations, digital content management, production management, or a related role
• Experience in financial services or another regulated industry preferred
• Ability to translate process insights into actionable improvements and clear recommendations
• Comfort operating in a fast‑paced environment, managing multiple work streams simultaneously, where priorities can shift quickly
• Experience managing and developing direct reports, including coaching, skill‑building, and career growth

• Hours per Week: 40
• Work Schedule:
  
  M‑F 8‑5, In‑Office 4 days per week in the Westwood MA office, 1 day remote

The salary range for this position is $104,000 - $129,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs…