Cloud & Infrastructure Specialist

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Cloud & Infrastructure Specialist responsible for managing and maintaining on‑premise and cloud based application server infrastructure.

• Build, maintain, and optimize cloud and server infrastructure that supports millions of plan members.
• React to infrastructure alerts and resolve issues efficiently while maintaining SLA commitments.
• Perform server patching and OS upgrades, ensuring systems stay secure and up‑to‑date.
• Participate in disaster recovery planning and execution—keeping business continuity top‑of‑mind.
• Support software deployment activities and help teams get new solutions into production safely.
• Respond to requests from administration teams, clients, and internal users with technical guidance and solutions.
• Manage your ticket queue strategically, balancing urgent needs with quality work.
• Explain complex technical concepts in ways non‑technical stakeholders can understand.
• Create clear technical documentation that helps others understand our infrastructure and procedures.
• Maintain our configuration management database (CMDB) as the single source of truth for our systems.

• Diploma in Computer Science or equivalent education/hands‑on experience.
• 3–5 years of experience in infrastructure engineering, including ticketing systems.
• Strong proficiency with Windows and Linux operating systems.
• Solid skills in Power Shell and scripting languages.
• Proficiency with Microsoft Office suite.
• Excellent written and verbal communication skills.
• Strong server infrastructure management fundamentals.
• A genuine customer service orientation—you want to help people and teams succeed.
• Ability to think analytically, solve problems creatively, and manage multiple priorities.
• Self‑motivated and collaborative—you work well independently and as part of a team.
• Quick learner who's excited about tackling new challenges.

• Familiarity with deployment automation technologies.
• Experience with Google Cloud or Microsoft Azure platforms.
• Experience with Service Now ticketing systems.

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in‑office, virtually or a combination of both.
• Generous company‑matched pension.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more.

Salary Range: $65,000 - $85,000 USD. Actual total compensation will be determined based on knowledge, skills, performance and experience.

Job Type: This is for a current vacancy.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.