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Senior Customer Insights & Analytics Lead
Job in
Westwood, Norfolk County, Massachusetts, 02090, USA
Listed on 2026-07-27
Listing for:
Citizens Bank
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Data Analyst, Business Intelligence
Job Description & How to Apply Below
Citizens Bank is seeking a Senior Business Intelligence Analyst to lead data-driven customer insights across VoC programs, external research, and internal data sources. You will work with senior CX leaders to gather requirements, perform analyses, and deliver compelling reports and dashboards that inform strategic decisions.
The ideal candidate combines strong analytical skills with storytelling ability, transforming complex data into actionable recommendations that drive CX improvements,
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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