Consultant, Business ; Hybrid

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

The Consultant is a member of the Business Change Support team supporting Customer Care with planning, developing, and implementing technical solutions.

The team works with Customer Care, IT and various stakeholders to ensure smooth, defect‑free and timely delivery of Customer Group projects, enhancements, and support communications to resolve system issues.

With some direction, the Consultant assists with implementation and delivery of resolutions for system support and enhancement capabilities to current backend systems that directly impact critical business goals, including company targets and customer satisfaction.

• Supports system capabilities to deliver enhancements and bug fixes
• Assists with development of technical specifications, test plans and implementation plans for system/processes and projects
• Responsible for the support of lower system test regions
• Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests
• Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations
• Develops and runs data requests from existing systems, data marts and data warehouses
• Collaborates with IT and business partners to enhance IT systems to increase operational efficiency and economy
• Supports the development process and product lifecycle by creating User Acceptance Test strategies and participating in UAT, including bill messages
• Supports both the business and technical understanding of the customer experience, back‑end technologies/capabilities and business operations
• Provides assistance to various Customer Care training functions for developing instruction/training
• Works collaboratively with business and all support partners to drive cross‑functional alignment
• Handles miscellaneous requests as needed (e.g., security requests)

• Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases, working interactively and effectively with technical resources
• Foundational knowledge of rates, billing, metering and data files
• Demonstrated aptitude for IT systems and databases
• Customer‑first orientation and strong passion for delivering quality tools, information and content in service to consumer needs
• Must possess initiative to think several steps ahead and anticipate the needs of customers and employees
• Comfortable bringing new ideas to the team that align with Eversource’s growth and vision
• Desire to work collaboratively and experienced in driving projects to completion

• Bachelor’s degree or equivalent experience in business/utility experience in a related discipline is required

• Three (3) to five (5) years related work experience, preferably with IT systems, analytical models, or project management

• Must be available to work emergency restoration assignments as required
• Must be available to travel between MA/CT/NH as necessary
• Must be able to work off hours

• Work includes calculating, comparing, documenting, coordinating, implementing and presenting
• This role works in an environment that often requires performing multiple simultaneous activities, meeting deadlines, and operating under pressure while achieving significant business commitments and results
• Must be able to work independently and collaboratively within the organization and handle sensitive and confidential information

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross‑functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Eversource offers a competitive total rewards program. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is $88,170.00‑$97,970.00.

Regular

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Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.