Retail Experience Lead: Pet Care & Service
Job in
Westwood, Norfolk County, Massachusetts, 02090, USA
Listed on 2026-08-07
Listing for:
PetSmart Store Support Group, Inc.
Full Time
position Listed on 2026-08-07
Job specializations:
-
Retail
Retail & Store Manager, Retail Associate/ Customer Service, Retail Support, Retail Sales
Job Description & How to Apply Below
Pet Smart is seeking an Experience Lead (Retail Customer Service Lead) to deliver outstanding pet parent service across in-store, phone, and online channels while upholding Pet Smart's vision and values. The role drives loyalty, promotions, and store-level customer experiences, with shared responsibility for safety, cleanliness, merchandising and team engagement.
This full-time position requires leadership, strong communication, and the ability to manage multiple tasks in a dynamic retail
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