Hospitality Security Manager

Overview

When you join the Resident Services team at Fox Hill Village in Westwood, MA, you’ll work in a beautiful environment with a warm and friendly culture while having the satisfaction of knowing you’re making a difference in the lives of senior adults.

You’ll work closely with residents, getting to know them as people and caring about them as friends. And you’ll be part of a passionate, hard-working team of professionals with a structure that supports your growth and development.

We are seeking a Hospitality Security Manager to manage all aspects of our security operations. The Hospitality Security Manager will be responsible for ensuring that proper policies and procedures are in place to provide a professionally welcoming, safe, and secure environment for employees, visitors, assets, and confidential or proprietary information, in a cost-effective manner.

• Manage the first, second and third shift front desk staff, including supervising, scheduling, timekeeping, interviewing, hiring (with final approval by Director of Resident Services), and training.
• Prepare, distribute and manage weekly schedules for Front Desk staff.
• Responsible for covering all Front Desk call outs, vacation shifts and any other shifts that need coverage.
• Review all reports generated by 1 st , 2 nd and 3 rd shifts.
• Must be present at Front Desk and perform front desk duties when covering a shift.
• Respond to emergencies in a timely manner.
• Ensure all security staff are CPR certified. Schedule CPR classes when necessary.
• Act as a liaison with local law enforcement agencies.
• Provide security and awareness training to employees, residents, and contractors as needed or required.
• Provide hospitality training to Hospitality Security Associates to deliver consistent high-quality service with friendly, respectful, and professional demeanor ensuring every interaction reflects the organization’s values.
• Oversee defibrillator upkeep and service.
• Hold quarterly Disaster preparedness meetings and Fire Drills. Act as Chair and performs duties of Disaster Planning Committee.
• Provide key fobs.
• Keep accurate inventory of keys within the master key box.
• Protect the company’s assets related to theft, assault, fire and other safety issues.
• Adhere to all safety policies, including reporting all incidents immediately to immediate supervisor.
• Complete all incident reports with detailed information and keep in binder.
• Document quarterly Fire Drill’s and keep logs in designated Fire Drill binder.
• Check Emergency Disaster Plan monthly and make any updates.
• Respond to Front Desk routine and non-routine emergencies as reported by front desk staff nights, weekends, and Holidays.
• Complete and administer employee performance reviews.
• Maintain resident directory and up-to-date status of resident list in Silver sphere.

• Excellent verbal and written communication skills.
• Demonstrated ability to manage and work as a part of a team.
• Promote a positive and team-oriented work environment
• Detail-orientated with the ability to prioritize competing demands on time.
• Attention to detail and exceptional customer service.
• Excellent at Problem Solving and Conflict resolution skills
• Ability to think quickly in emergency situations
• Professional work attire/uniform as specified

• High school diploma or equivalent required. Four-year college degree in Public Safety preferred.
• 5 years’ experience in Security, in an assisted living industry highly preferred.
• Proficient in Microsoft Office products

• Responsible for supervising the Hospitality Security Associates

• Occasional bending, kneeling, or crouching. Lifting, carrying, pushing, and pulling object(s) weighing up to 75 pounds.
• Combination of sitting, standing, and walking 80% of the time.
• Ability to walk and stand for extended period of time.