Shop Foreman - Porsche Westwood

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next.

Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group
1. More opportunity. More support. More ways to build a career that moves you forward.

Group1 Porsche Westwood is seeking an experienced, technically accomplished, and highly organized Shop Foreman to lead the daily operation of our service workshop. This is a leadership position for an individual who combines exceptional automotive diagnostic and repair knowledge with strong organizational, communication, and team leadership skills. The Shop Foreman serves as a key operational and technical leader within the workshop and acts as a bridge between technicians, service leadership, advisors, parts, warranty administration, the manufacturer, and Group-level resources.

This individual is expected to lead by example, maintain an exceptionally high standard of workmanship and organization, and actively contribute to the continued development and efficiency of the Porsche Westwood service operation.

• Orchestrate the day-to-day operation of the service workshop to ensure technicians, equipment, work orders, and repair priorities are aligned with the needs of the business.
• Act as the primary operational leader within the shop and provide direction, organization, and support to the technician team throughout the day.
• Monitor daily workflow, technician capacity, repair complexity, promised times, and workload to ensure the shop is operating efficiently.
• Take an active role in work-order dispatch, repair mix, technician assignments, and prioritization of work based on technician skill level, workload, equipment requirements, and customer commitments.
• Identify workflow bottlenecks and proactively implement solutions to improve technician productivity, throughput, quality, and overall shop efficiency.
• Work closely with Service Management and Advisors to ensure repair priorities and shop capacity are properly communicated and coordinated.
• Maintain awareness of overall shop performance and provide leadership with feedback regarding staffing, workflow, equipment, training, process, and operational needs.

• Serve as a senior technical resource and key diagnostic authority within the workshop.
• Utilize extensive technical knowledge, manufacturer resources, diagnostic equipment, and Porsche-specific systems to assist technicians with difficult or complex repairs.
• Take the lead on complex diagnostic procedures and repairs when the needs of the workload require additional technical expertise.
• Serve as a primary escalation point for difficult-to-diagnose vehicle concerns and assist technicians in developing effective diagnostic and repair strategies.
• Utilize elevated manufacturer and Group resources, technical support channels, diagnostic systems, and other available resources to resolve complex vehicle concerns.
• Serve as a key point of contact for manufacturer escalation tickets and technical cases, ensuring appropriate documentation, follow-up, and resolution.
• Assist technicians in navigating difficult repairs while encouraging proper diagnostic methodology rather than simply providing answers.
• Maintain a high level of current knowledge regarding Porsche vehicles, technologies, diagnostic procedures, technical information, and repair standards.

• Maintain a strong presence on the shop floor and regularly work directly with technicians in their bays.
• Provide hands‑on assistance, guidance, coaching, and second opinions when technicians encounter challenging…