Teller - Float

M&T Bank -  - Responsibilities:
Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.;
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.;
Accurately balance and process customer transactions efficiently following Bank Policy.;
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.;
Transition identified sales opportunity and provide introduction to appropriate banking partner.