Front Desk Associate

Front Desk Associate

Job Location:

Wethersfield, CT 06109
Position Type:
Part Time
Education Level: High School or Equivalent
Salary Range: $16.94 - $16.94 per hour

Travel Percentage :
Negligible

Job Shift: Rotating Schedule
Job Category:
Customer Service

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Accept payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating the benefits of products and special promotions to customers.
• Answer customers' questions and provide information regarding business procedures and policies in an exact and customer‑friendly way.

• Manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic and energetic.

Physical Requirements:

Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

• 18 years old or older.
• A High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or one‑year fitness experience preferred.

• Weekday and/or weekend hours based on club needs.
• Open or flexible availability is a plus.
• Discuss availability with the hiring manager and/or note it on your application.

• Competitive salary & 401K plan.
• Company contribution toward health benefits including medical, dental, vision, LTD, STD, and illness (applicable for full‑time positions).
• Paid time‑off benefits (applicable for full‑time positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer