Patient Service Representative - Family Medicine

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.

We are hiring at Starling Physicians, a VillageMD company!

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual, demonstrating appropriate etiquette.
• Informs patients of delay in physician schedules and assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patients with receipts.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the online system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines, using waitlist when applicable.
• Confirms future appointments as needed.
• Reviews eligibility and phone report.
• Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters them into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings.
• Demonstrates flexibility with various work schedules, covering for other staff when asked, including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

High School Graduate or GED required. Associate Degree preferred. Heartsaver within 30 days of hire. Previous PSR experience preferred. Ability to communicate in English, both orally and in writing. Must have excellent customer service skills. Must be able to organize and perform multiple tasks in a timely manner. Knowledge of medical office terminology preferred. Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window-based environment preferred.

Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Ability to commute to satellite offices as needed.

Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401(k) savings plan.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.