Labor Department Community Services Representative

Introduction

The State of Connecticut, Department of Labor (DOL) is recruiting Labor Department Community Services Representatives to work in our Consumer Contact Center located in Wethersfield, CT.

• Full-time, 40 hours per week
• First (1st) shift
• Monday
  - Friday
• 8:00 am - 4:30 pm
• May be required to travel to the Department of Labor’s Wethersfield location for operational needs and training.

• Serves as a front-line service provider for all services necessary for the determination of monetary eligibility for Unemployment Compensation benefits
• Correspond with Claimants on a variety of matters related to Unemployment Compensation claims;
• Provide technical support in pertinent areas; create, update, and maintain claim management; obtain and verify data
• Apply federal and/or state laws and guidelines process new, additional, and continued unemployment insurance claims;
• Perform customer call-backs via telephone and/or online;
• Reviews application and secures additional data needed; analyzes work history to determine appropriate benefit program;
• Assesses need for non-monetary hearing based on reason for separation or any barriers to employability;
• Makes appropriate adjustments to system wage file or refers to a field auditor as needed;
• Processes adjustments to claims;
• Investigates and resolves held claims and exceptions;
• Enter work search waivers;
• Process information requests;
• Data enters Field Office Denials;
• Processes Statements of Late Filings. Reviews, analyzes, and corrects claims under a variety of special programs including military, federal, out of state or multistate claims and claims involving reduced hours, pensions, child support or shared work.
• Applies federal and/or state laws and guidelines to make monetary determinations and other disposition of claims;
  Corresponds with employers, Claimants, and their representatives on variety of matters;
  Creates, updates, and maintains case management files.

The Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in a constantly evolving environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service.  for more information.
• Visit our new State Employee Benefits Overview page!
• Engage in a rewarding career
• Assist our employees so they can achieve success
• Make a difference in the public sector
• Work together in a collaborative team environment

In the Department of Labor this class is accountable for providing client services in the areas of unemployment insurance, assessment of clients needs, placement of workers and employer services; in a Central Unit this class is accountable for performing basic technical tasks in the following functional areas: claims examination, benefit payment control and merit rating.

• Performs basic technical tasks within operational support functional areas of claims examination,
• benefit payment control and merit rating;
• Reviews employer protest to unemployment insurance benefit charges, researches issues and makes initial charge/non-charge decisions;
• Audits and recalculates employer tax rates based on protest determinations;
• Participates in compilation and dissemination of quarterly and annual employer accounts statements;
• Conducts fraud audits by reviewing quarterly cross match reports and automated files;
• Obtains information needed to verify over payments;
• Calculates over payment(s) amounts including penalties;
• Reviews, analyzes and corrects claims under a variety of special programs including military, federal, out of state or multistate claims and claims involving reduced hours, pensions, child support or shared work;
• Obtains and verifies data;
• Applies federal and/or state laws and guidelines to make monetary determinations and other disposition of claims;
• Reviews and processes special program claim appeals;
• Corresponds with employers, claimants and their representatives on variety of matters;
• Provides technical support to local offices in pertinent areas;
• Creates, updates and maintains case management files;
• Maintains records and prepares reports;
• May collect over payments as assigned;
• Performs related duties as required.

• Serves as a front-line service provider for all services necessary for determination of monetary eligibility for unemployment insurance benefits;
• Reviews benefit application and secures additional data needed;
• Analyzes work history to…