Labor Department Programs and Services Coordinator

Position

The Labor Department Programs and Services Coordinator is a multi‑faced leadership position at the Department of Labor. Responsibilities include supervising adjudication staff, mentoring cross‑departmental teams, and leading planning, training, and performance management activities for the unit.

Location:

Central Office, Wethersfield, CT
Shift: First shift, Monday‑Friday 8:00 AM–4:30 PM (full time, 40 hours per week, may become hybrid after a successful working test period)

• Serve as a supervisor in an Adjudications hub responsible for determining non‑monetary eligibility for Unemployment Compensation benefits.
• Co‑supervise a unit of up to twenty‑five people.
• Act as a resource and mentor to staff and leadership from BPCU, UI Special Programs, Merit Rating, Consumer Contact Center, Tax Division, Appeals Division, and American Job Centers.
• Assist the Adjudications Director and Operations Coordinators in developing long‑range plans to meet unit goals.
• Coordinate and conduct staff meetings in person and via Microsoft TEAMS.
• Plan, develop, coordinate, and evaluate training programs for staff.
• Review and monitor performance metrics, staff schedules, and approvals of timesheets.
• Coordinate with co‑supervisors on internal staffing issues, evaluating staff performance and addressing deficiencies.

• Assist program managers in planning and coordinating activities in assigned program areas.
• Lead program development and implementation initiatives.
• Help develop agency‑wide plans and provide support to direct service providers.
• Act as a team leader and provide problem‑solving guidance.
• Monitor program performance indicators and recommend corrective actions.
• Coach staff on professional development and arrange training as needed.
• Oversee development of procedural manuals and memorandum.
• Participate in personnel matters related to subordinate employees.
• Interpret and adapt state and federal legislation or regulations to new or revised policies.
• Analyze reports on unit performance, recommend improvements, and lead development of corrective action plans.
• Lead customer and public‑relations activities as assigned.
• Coordinate grant development, contract oversight, and liaison functions with state and federal agencies.
• Review referee reversals of administrator decisions and draft appeals.
• Oversee monitoring and evaluation of sub‑unit or statewide monitoring activities.
• Provide data processing and automation support when required.
• Assist in research and drafting of department regulations and conduct public hearings.
• Perform related duties as required.
• Schedule, assign, and review work of staff; provide training.
• Conduct performance evaluations and develop staffing plans.
• Establish and maintain unit procedures and policies.
• Serve as liaison with other agencies and outside officials.
• Assist the American Job Center Director in planning and administrative coordination of multiple unemployment benefits programs, job services, and training programs.
• Oversee scheduling and determine unit staffing requirements.
• Prepare reports and correspondence; maintain controls over casework.
• Ensure application of laws, regulations, and procedures; provide ongoing consultation.
• Conduct interviews, make hiring recommendations, and assist in budget formulation.
• Assist in preparing the American Job Center annual plan of service and act as office manager in the Director’s absence.
• Perform related duties as required.

• Extensive knowledge of agency policies, state and federal laws, and regulations.
• Knowledge of management principles, labor market trends, and effective interviewing techniques.
• Strong interpersonal, oral and written communication, and problem‑solving skills.
• Ability to analyze and interpret laws, regulations, legal precedents, and court decisions.
• Capability to assess staff training needs and conduct training sessions.
• Supervisory experience and ability.

• Eight (8) years of technical‑level experience in counseling or related public contact and training support services.
• One (1) year of that experience must have been in an advanced working‑level capacity such as a…