Director, Claims; Injury

Out of Scope

Permanent, Full-Time

Location:
The position may be located at any Saskatchewan Claims office, subject to desk availability.

Work Arrangement: 100% in-office

Pay Range: $122,139 - $162,859

Division:
Claims

Closes:
September 7, 2026

General Accountability

The successful candidate will be responsible for providing strategic and operational leadership across provincial Injury Claims functions, ensuring consistent, timely and fair outcomes for customers. In this role, you will lead either direct claims operations or specialized support functions that enable effective adjudication, consistent decision-making and high-quality service delivery across a geographically distributed and specialized workforce. You will be accountable for aligning priorities, practices and service standards across teams, enabling effective collaboration between operational and allied functions (e.g., Income Replacement Benefits, Rehabilitation Services, Compliance and Training).

You will also support a coordinated claims system that balances customer outcomes, operational performance, quality, and regulatory compliance. As well, you will lead the execution of strategic priorities and initiatives, ensuring alignment with legislation, corporate objectives and Auto Fund sustainability, while strengthening partnerships to support integrated and effective service delivery.

Key Accountabilities

Note:

This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Management

• Provides strategic and operational oversight of claims adjudication and case management across a provincially distributed and specialized claims model, ensuring consistent, timely and fair outcomes.

• Leads and enables the delivery of claims services across varying levels of complexity, ensuring alignment of practices, decision-making and service expectations across teams.

• Ensures claims are managed in accordance with legislation, policy and corporate standards, with a focus on sound adjudication.

• Oversees complex, high-risk and sensitive claims, providing direction on adjudication, reserving, cost drivers and resolution strategies.

• Drives quality and consistency through audit, file review and rehabilitation strategy practices, identifying trends, addressing gaps and reinforcing expectations across teams.

• Supports effective claims decision-making by embedding consistent practices, guidance and expertise across operational and allied functions.

• Embeds fiscal discipline into claims management by monitoring key cost drivers and supporting appropriate decision-making that balances customer needs with responsible use of Auto Fund resources.

• Uses data, performance trends and operational insights to identify risks (e.g., backlog, delays, rework) and implements targeted improvements to claims handling practices.

• Supports escalated matters, including ministerial, executive and high-profile inquiries, ensuring appropriate handling and resolution.

• Partners with internal and external experts (e.g., medical, legal, quality, fraud, independent medical examiners and other specialized experts) to support consistent, informed and defensible decision-making across complex and high-risk claims.

• Fosters a culture of psychological safety, inclusion and accountability, supporting employee well-being, resilience and engagement.

People Leadership

• Builds a high performing workforce by actively leading human resource activities.

• Ensures development of divisional succession plans.

• Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.

• Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.

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