Licensed Optical Manager

Benefits

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

* Eligibility requirements vary by position.

Responsible for performing all the duties required of an optician, in addition to managerial duties. This position is responsible for managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, and department upkeep. The Optical Manager serves as the liaison between our members and the lab to ensure that orders are processed timely. The pay range advertised for this position does not include additional compensation paid out through our Manager Bonus and spiff programs.

• Exhibit strategic thinking and sound decision‑making through thorough knowledge and utilization of business data, lead through change, model leadership competencies, build credibility and act as a champion for business growth.
• Communicate effectively, provide the information teams require to be successful, build high performing teams by creating a culture of collaboration.
• Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Execute business expectations within expected time frames by setting clear expectations, utilizing follow‑up and accountability.

• Teach, coach and lead through the club level training process.
• Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement.
• Lead with the team member and member in mind to address all concerns and to elevate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity by working together with collaboration and respect.
• Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.

Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards. Lead teams to deliver GOLD club standards daily. Define and model GOLD—Grand opening look daily. All items stocked and planograms executed. Maintain visible accurate signage. Clean and organized, inside and out. Know Your Business:
Acquire a deep knowledge of key metrics and reporting for total club and department performance. Drive performance and profitability by using reporting to identify trends and areas of opportunity.

• Provide a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
• Provide support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money‑related transactions, and completing paperwork necessary to place and process orders.
• Manage Optical department team members and…