Customer Service Representative

Overview

We're hiring a Customer Support Representative! If you have a passion for helping customers and a knack for detail, we want to hear from you.

• Serve as the main point of contact for customers via email and phone, handling inquiries and resolving issues related to our product lines.
• Process all incoming orders, ensuring accuracy in products, pricing, and delivery requirements.
• Prepare quotes and manage order processing from start to finish.
• Coordinate with other departments, including shipping, finance, and quality control—to solve customer problems efficiently.
• Maintain detailed records of customer interactions and update our product knowledge base.
• Analyze data to create reports on customer issues and trends.
• Assist with other clerical tasks as needed.

• 1-3 years of experience in a customer support role.
• Strong verbal and written communication skills with an excellent telephone manner.
• Proficiency in Microsoft Office (Word and Excel).
• Experience with ERP systems is a plus.
• An associate’s degree or an equivalent level of knowledge is preferred.

You should be proficient in:

• Customer Service