Diagnostic Imaging Registrar

Job Description Summary

Is responsible to follow all admitting policies and procedures. Performs a variety of Admitting/Administrative tasks to arrange the registration of patients of all ages to the Hospital. Performs a variety of other clerical/supportive tasks assigned. Acts as a resource in providing all customers with the highest level of service.

Job Description
1. Functions with ease in all areas of the Imaging Department. Completes all registrations in a professional, accurate and customer-oriented manner.

• Accurately selects correct medical record number in the computer system from EPIC, identifying patients by double identifiers.
• Verifies with patient all demographic information and conducts personal interview in a professional and timely manner.
• Obtains signature for hospital consent. Witnesses signatures by signing name, date and time on form.
• Registers and pre-registers into the computer system from the Outpatient Scheduling System, or patient questionnaire.
• Prints hospital outpatient registration forms.
• Understands the impact on hospital operation of data collected.
• Retains and understands complex information.
• Is able to explain to patient about Mass Health Care Proxy.
• Is able to understand Radiology Reports for purposes of scheduling and entering proper radiology exam.

2. Obtains information from patient health insurance or managed care identification card.

• Verifies insurances through Point of Services devises.
• Selects insurance plan code and enters proper priority.
• Enters policy number, group number from insurance card and organization and all necessary telephone numbers.
• Enters all financial and reimbursement information in account notes.
• Understands coordination of benefits for insurance.
• Is aware of fraud & abuse as it pertains to collecting insurance information.
• Updates patient status in a timely manner to insure proper coding and billing.

3. Greets and receives patients, escorts patients to specific areas.

• Greets, receives and escorts patients/visitors in friendly, caring and professional manner at all times.
• Provides wheelchair and assists patients/visitors when necessary. Pushes patient/visitor in wheelchair to designated areas.
• Ensures specified directions are always given.
• Acknowledges patient’s departure in a professional manner.

4. Responsible for distributing to patients or their representatives any required handouts.

• Offers all patients Health Care Proxy information.
• Assures Medicare patient, or his representative, is given “Important Message to Medicare Patients.”
• All eligible patients offered information on Free Care.
• Assures all patients have signed HIPAA acknowledgement Form and offers copy of policy to patient or patient’s representative.

5. Coordinates booking and call backs to patients.

• Is familiar with and understands protocols for booking exams.
• Uses the Epic scheduling system for appointment booking.
• Controls booking activities.
• Calls patients at home for return visits; instructs patient to call physician for exam order when necessary.
• Communicates with office staff, nursing staff and physicians in considerate, helpful and courteous manner.
• Instructs patient on preparation when applicable.
• Instructs patient to bring prior mammogram studies if study done at outside facility.

6. Maintains forms in all fax/copy printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.

• Assures forms are in printers correctly at all times.

7. Assists, retrieves, and maintains a patient’s medical history relating to Breast Care Services, MRI, US and/or previous x-ray exams.

• Prior to patient coming in, retrieves patients prior medical history
• Retrieves old x-ray exams and files completed cases
• Prior to booking, assess…