Patient Financial Services Representative​/Hospital Billing

Location: South Weymouth

Job Description Summary

Patient Financial Services Representatives are responsible for ensuring the financial aspect of the patient’s healthcare is handled efficiently and professionally.

Candidates must reside in MA, RI, CT or NH to be considered. Position is based in Weymouth, MA. Hybrid option will be considered after 90 days/training.

You will utilize the Epic Billing System to prepare, submit and follow up on compliant Hospital and Physician insurance claims to ensure payment. Communicate with insurance companies to resolve any claim denials or discrepancies.

Job Description

Job Responsibilities:

Maintains up to date knowledge of all Federal, State and Insurance specific billing regulations, policies, procedures and code sets.

• Notifies manager of any changes that would affect claim submission
• Protect patient privacy and confidentiality in accordance with HIPAA regulations
• Maintain compliance with federal, state, payer, and organizational billing regulations.
• Monitor payer policy updates and communicate changes that may impact billing, collections, denials, or reimbursement processes.

Evaluates daily claim file using Claim Edit and Charge Review Work queues for submission of UB-04 and 1500 claim forms.

• Initiate claim corrections as defined payer regulation and hospital policy.
• Works external claim edits from Clearinghouse and resubmits claims through EPIC

Initiate collection of aged accounts receivable through Epic work queues while prioritizing accounts based on organizational goals and aging criteria.

• Unresolved and incomplete accounts require insurance company contact by phone, e-mail or designated web site to resolve outstanding balances.
• Collaborate with denial management staff for accounts that require clinical intervention for an appeal process.
• Collaborate with clinical departments, patient access and other departments are needed to resolve account issues.
• Generate technical appeals as needed for account resolution.
• Provide to manager a detail account history for any account that is considered uncollectable.
• Document all actions taken within the EPIC account notes section and/or follow up/denial activities note section. Documentation is required at least every 30 days for all accounts requiring follow-up.
• Escalates payer related issues to Provider Representative for resolution and participate in monthly meetings.
• Must maintain defined quality and productivity measures.
• Evaluate current processes, identify denial or payment trends and elevate to Management.
• Handle payer 277 rejections and resubmit through EPIC system.
• Reconcile account balances and ensure appropriate adjustments are applied according to established policies.

Review credits work queues for resolution of over payments and undistributed payments.

• Review credit balances in assigned work queues and request refunds or payer retraction as needed.

Communicate with patients as needed for additional insurance or other information needed in order to process a claim.

• Generate phone calls or letters as needed to obtain necessary insurance or other related information, prior to an account being placed in self-pay.
• Obtain proper verification of predefined patient demographic information and maintain documentation in order to verify identity.

Embraces technological solutions to work processes and practices. Uses the Mytime payroll system to enter time worked, sick days, vacations and holidays.

• Uses Epic functionality
• Uses MS Outlook as a communication tool
• Access provider web sites for verification of accounts.
• Access SharePoint and One Drive for stored files.

Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.

• Successfully answers safety questions in the annual mandatory education packet.
• Maintains a neat,…