Practice Coordinator II

Day (United States of America)
The Practice Coordinator II reports directly to the Practice Manager. He/she will be the first point of contact in our infusion unit and is expected to exhibit professional behavior through adherence to DFCI/SSH and site-specific policies, procedures, and codes of conduct. He/she will be responsible for checking in all patients, as well as, effective and efficient scheduling of patients receiving chemotherapy, immunotherapy, and/or supportive care treatment in the medical oncology infusion unit.

As majority of patients receiving care in the infusion unit are on treatment plans where time sensitivity is crucial for successful patient outcomes, understanding treatment frequencies of regimens and the importance of following treatment guidelines is vital in this role. Advanced clerical skills, decision making and the ability to multi-task and prioritize are essential.
Responsibilities consist of checking in patients, scheduling multiple complex appointments for a high volume of patients in accordance with chemotherapy/immunotherapy treatment plans and scheduling guidelines, imaging, interventional radiology, concurrent chemotherapy/radiation therapy, and outside referral appointments. Patient interaction both telephone and in-person. Consistently working with the nursing team to ensure appointments are entered appropriately and accurately. Updating any scheduling changes as they may occur.

Special projects as needed.
Essential duties include administrative practice support and coordination for providers, nurse practitioners, oncology nurse navigators, infusion nurses, and research nurses; managing schedules for providers and nurses, ensuring safe practice by informing the Nurse Manager of high patient acuity levels so that proper staffing can be coordinated; scheduling appointments while following guidelines that promote and support a safe clinical practice, patient comfort, and continuity of care for complex visits.

Managing direct communication with patients and family members and having a high standard of timely communication is critical to this role.
** Compensation Pay Range:**$21.10 - $30.15
** ESSENTIAL FUNCTIONS
** 1.
** Administrative Support of Practice
** a. Answer telephone; triage calls as necessary.  b. Retrieves messages from the answering service and triages appropriately.  c. Takes ownership of and responds to a high volume of In-basket/Patient Gateway scheduling requests in a timely manner.  d. Handles incoming requests for medical records and mails/faxes information as appropriate; works appropriately with HIS on medical requests.  e. Facilitates prescription refills for patients, as needed.  

f. Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.  g. Supports patient flow by appropriately directing patients and family members and managing the infusion waiting area.  h. Provides customer service to colleagues and other staff members on the use of specific systems as well as on-site processes.  i. Monitors the waiting areas for neatness and cleanliness and ensures that appropriate assistance is given to the patients and family members.  

j. Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.  k. Handles daily schedule changes for nursing staff.  l. May be required to perform other duties as required by the clinical practice support team.  m. Reviews “type” of patient appointment and ensures necessary lab orders are linked and any specific consents have been obtained.
2.
** Patient Check-In
** a. Greets patients; verbally verifies name and DOB, telephone number and MRN; provide and witness signing of…