Executive Director, Laboratory Services

Reporting to the Vice President of Operational Excellence and Clinical Services, the Executive Director of Laboratory Services provides strategic, operational, financial, and regulatory leadership for all laboratory services across South Shore Health.

This role is responsible for ensuring high-quality, patient-centered laboratory operations that support the organization's clinical, quality, growth, and financial objectives. The Executive Director oversees laboratory operations, phlebotomy services, quality and regulatory compliance, pathology partnerships, and workforce development while ensuring compliance with CLIA, CAP, Joint Commission, and other applicable state and federal regulations.

• Oversees daily laboratory operations including the core laboratory, microbiology, blood bank, anatomic pathology, histology/cytology, specimen processing, phlebotomy services, point-of-care testing, and ambulatory laboratories.
• Ensures laboratories consistently meet service, quality, turnaround-time, and productivity goals.
• Ensures adequate staffing models that support laboratory operations and organizational needs.
• Establishes standardized operating procedures and performance expectations across all sites.
• Directs department activities in a manner consistent with organization-wide programs and procedures.

• Promotes a health system-wide perspective, aligning laboratory strategies, operations, and resources with organizational priorities to support enterprise goals and patient care outcomes.
• Develops and executes the laboratory's strategic plan aligned with health system goals.
• Identifies and advances opportunities to expand laboratory services, strengthen operational capabilities, and support organizational growth.
• Leads innovation, automation, and technology adoption to improve service, quality, and efficiency.
• Partners with physician and nursing leaders, pathology services, and executive leadership on strategic initiatives.

• Ensures compliance with CAP, CLIA, Joint Commission, DPH, OSHA, CMS, and other regulatory agencies.
• Leads laboratory accreditation and inspection readiness activities.
• Oversees quality management, patient safety, risk mitigation, competency assessment, and corrective action programs.
• Reviews incident reports and develops systems to prevent reoccurrence of unexpected outcomes in accordance with Collaborative Just Culture and High-Reliability principles.
• Develops and maintains departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control programs.
• Monitors key quality indicators and drive continuous improvement initiatives.

• Develops and manages operating and capital budgets in accordance with organizational policies, ensuring timely submission and alignment with financial objectives.
• Effectively utilizes resources within established budgets.
• Monitors revenue, expenses, productivity, and cost-per-test performance.
• Analyzes performance metrics and budget variances, developing and implementing action plans to achieve financial and operational objectives.
• Identifies opportunities to reduce costs and enhance revenue while maintaining the highest standards of quality and service. Collaborates closely with billing and revenue cycle teams to optimize reimbursement and ensure regulatory compliance.
• Evaluates and justifies equipment, supply, and capital resource requirements, negotiates service and maintenance agreements, and oversees long-range planning for space, equipment, and operational needs.
• Supports business planning, capital acquisition, and contract negotiations.