Applications Analyst​/Epic HB Resolute

Overview

South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking an experienced Epic HB Resolute Applications Analyst to join our IS team. Reporting to the Access & Revenue IS Manager, the successful candidate will develop workflows, system configurations, change documentation, and train staff on Epic Resolute applications functionality. The location of this role is flexible, with work able to be conducted from our office in Weymouth, or hybrid in-person/remote, or fully remote.

• Requisition Number: R-22477
• Facility: LOC
  0014 - 549 Columbian Street Weymouth, MA 02190
• Department Name: SHS IT Revenue Cycle
• Status: Full time
• Budgeted
  
  Hours:
  
  40
• Shift: Day (United States of America)
• Compensation Pay Range: $87,000.00 - $

• Develop workflows, system configurations, change documentation, and training staff on Epic Resolute and Claims applications functionality.
• Analyze procedures and problems within manual/automated health care systems; report findings and, when applicable, recommend options for resolutions.
• Formulate system scope and objectives.
• Act as a liaison with all areas of the hospital, utilizing the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation.
• Provide ongoing support and participate in on-call coverage as assigned.

• Excellent written, verbal, and interpersonal communication skills.
• Ability to use standard flowcharting tools and techniques to create and maintain business process and functional flow charts.
• Proficient knowledge of web-based technologies, processes, and analytics.
• Ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support).
• Ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards.
• Ability to employ systems analysis concepts, techniques, industry best practices, tools and standards.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers.
• Basic knowledge of standardized improvement methodologies.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, Visio.

• Bachelors degree in Computer Science or related field preferred.
• 2+ years of directly-related business applications experience.
• Experience building and maintaining hospital and professional contracts via Epic’s (or other EHR) Contract Maintenance software preferred.
• Knowledge and experience with health care information systems or knowledge of processes and workflows common in physician practices across varied specialties, combined with advanced computer skills.
• Understanding of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications.
• Analytical and technical skills necessary to apply computer technology to resolve problems and/or increase operational efficiency of data processing systems.
• IT or operational experience in one or more of the following areas is a plus:
  Coding, Charge Router, Hospital & Professional billing, and Claims and Remittance.
• Demonstrates knowledge of clinical documentation and orders databases, data conversion models, workflows, master files, category lists, synonyms and preference lists.
• Proficiency or certification in Epic HB or PB applications.

Monday - Friday 8am - 5pm.