IT Field Support Technician Per Diem
Listed on 2026-05-26
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IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition NumberR-22802
FacilityLOC
0001 - 55 Fogg Road 55 Fogg Road Weymouth, MA 02190
SHS IT Field Support
StatusPart time
Budgeted Hours0
ShiftDay (United States of America)
Job DescriptionThe IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first-level on-site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems' locations and working them to closure. Resolving desktop break‑fix issues and assisting on, or conducting moves, adds, and changes as directed.
The IT Field Support Technician I will fully document all work done and resolutions in real time in the health system's ticketing system. When appropriate, create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess on‑site service requests and resolve or elevate issues that impact end‑users' workflow.
The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.
$27.78 - $37.38
Essential Functions- Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.
- Determine and escalate the problems or issues when required in a timely manner.
- Monitor field service desktop support queue taking ownership of problems and work requests till closure.
- Keep current on industry support tools and standards that are in alignment with Desktop support functions.
- Communicate the need for ordering IT equipment and appropriate spares where applicable.
- Participate in, and support moves, adds and Changes as directed.
- Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.
- Respond to inquiries from colleagues, and IS Leadership in a timely manner.
- Drive down open ticket volumes.
- Complete assigned tasks in a timely manner.
Minimum Education
Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred.
Microsoft Certification or Experience Preferred
Minimum Work Experience
1-3 years of Desktop support experience.
Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.
Required Additional Knowledge and Abilities
Proven skills in the support of various desktop and mobile device platforms.
Experience with support and maintenance of Windows-based desktop operating systems (Windows 7/10).
Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based).
Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.
Flexible team player with ability to complete tasks as assigned.
Willingness to continue technical and professional development in line with Desktop Support functions.
Personal transportation for local travel between SSHS sites.
Participate in on‑call coverage as assigned.
Ability to modify work schedule as business requirements change.
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