ServiceNow Administrator

## Service Now Administrator Apply locations:
Weymouth, MAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 8, 2026 (30+ days left to apply) job requisition :
R-22827
** If you are an existing employee of South Shore Health then please apply through the internal career site.
**** Requisition Number:
** R-22827
** Facility:
** LOC
0014 - 549 Columbian Street
549 Columbian Street Weymouth, MA 02190
** Department Name:
** SHS Enterprise Applications and Integrations
** Status:
** Full time
** Budgeted

Hours:

** 40
* * Shift:
** Day (United States of America)

Job Description Summary  South Shore Health is seeking a Service Now Platform Administrator to support, stabilize, and expand our Service Now platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).
The ideal candidate is a hands-on, versatile Service Now professional who thrives in early-stage environments. Day-to-day work spans platform administration, a growing queue of service catalog and workflow enhancements, Change Management maturity initiatives, CMDB governance, and contributions to future module implementations including Strategic Portfolio Management (SPM).
** Compensation Pay Range:**$87,000.00 - $#
** Key Responsibilities**## Platform Administration & Support
* Administer the Service Now platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM.
* Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
* Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an active enhancement backlog from IT, HR, and clinical stakeholders.
* Provide support for a 24/7 hospital environment, including potential participation in an on-call rotation and occasional off-hours work to ensure platform availability and stability.## Service Catalog Development & Optimization
* Design, build, and deploy new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams.
* Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback.
* Build multi-team fulfillment workflows with proper task routing, approval gates, and assignment logic across departments.
* Partner with process owners to document requirements, test configurations, and iterate on catalog design.## Module & Process Support
* Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
* Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge Base buildout.
* Drive Change Management maturity by developing CAB processes, standard change templates, and department-specific approval workflows.
* Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity.
* Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams.## Platform Growth, Enablement & Governance
* Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support.
* Manage upgrades, patches, and release management; support platform integrations as needed.
* Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations.
* Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to provide visibility into platform usage, performance, and enhancement request status.
* Provide guidance to fulfillers and end users as they ramp up on the platform; implement feedback mechanisms to capture end-user input.
* Ensure platform configurations and workflows comply with organizational policies and applicable healthcare regulations, including HIPAA.#
** Required Qualifications
*** 3+ years of hands-on Service Now experience in an administrator or platform…