Systems and Server Administrator

Job Description Summary

The Server and Virtualization Administrator will responsible for monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The individual will perform the administration, on-going support, configuration, deployment, proactive monitoring and maintenance for Epic and other South Shore Health System applications, and the underlying operating systems, services and virtualization platforms. The role will understand performance metrics, monitor system performance, and troubleshoot issues related to capacity or other performance issues.

The individual will apply platform and software upgrades to production and non-production components to maintain the highest level of availability and performance. The Server and Virtualization Administrator will collaborate with other Information Systems colleagues, Information Security Officer, Information Systems Leadership and other stakeholders to identify, develop, implement and support cost-effective and functional information security controls for all aspects of the organization.

Must be an enthusiastic and flexible team player who possesses healthcare operational knowledge, project management and organizational skills. Ability to understand and explain complex technical concepts in terms understandable to end-users, strong written and verbal communication skills to include the creation of project documentation and technical writing, ability to exercise discretion and independent judgment on workflow design, problem solving and other projects that support business needs.

• Participate in project implementation plans, system implementation, ongoing operational support, proactive analysis, and capacity planning.
• Administer and manage networked print queues in Epic and other software applications.
• Install, configure and administer network print servers and print server-monitoring systems.
• Manage and configure the system mail configuration on Epic and other application servers.
• Proactively manage and configure physical and logical storage volumes for application servers.
• Utilize existing web application security, network, perimeter, and host based intrusion detection systems to monitor network and web server activity for security breaches.
• Perform file system management on Windows/Linux operating systems and applications servers to maintain peak performance and proactively manage capacity requirements.
• Install and manage the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs.
• Install and maintain administrative and monitoring tools necessary for high levels of availability and performance of your Epic system.
• Understanding performance metrics, monitoring system performance, and troubleshooting issues.
• Assist in the configuration and troubleshooting of integrated third party software and peripherals, including document management systems, voice recognition, scanning, and faxing.
• Manage logins for different types of access, including login behavior and working environment configuration.
• Apply Epic and other software platform upgrades and updates to production and non-production components.
• Engaging in capacity planning exercises to ensure adequate system resources.
• Collaborate with other colleagues and Epic to ensure proactive support.
• Writing and maintaining scripts to improve system management tasks.
• Participating in change control process for all planned application and technical activities.
• Maintain and test processes related to business continuity.

• Bachelor's degree in Information Technology, Computer Science, or other healthcare technology-related field preferred.
• Redhat Enterprise Linux, Microsoft MCSA/MCSE, VMware VCP, or Citrix CCA/CCIA/CCEE certification preferred.
• Experience with UNIX, Redhat Enterprise Linux or other Linux platforms is preferred.
• Minimum 1-2 years' experience in information technology with expertise in Microsoft Windows server administration, including Microsoft Windows Server, Active Directory, or VMware ESX/ESXi/vSphere, VMware vCenter management suite, in medium to large organizations, is required.
• Minimum 1-2 years' experience in backoffice infrastructure systems, including backup and restore systems (EMC Net Worker, Data Domain), anti-virus/malware software (McAfee ePO), e-mail platforms and security tools (Lotus Notes, Microsoft Exchange, Cisco ESA or ProofPoint), application, server or network performance monitoring tools (Solarwinds), in a medium to large organization, is required.
• Basic knowledge and experience in security and load balancing platforms, including F5 GTM/LTM/APM, Citrix Net Scaler or Citrix Secure Gateway/Web interface, and migrating and upgrading Citrix Servers and its components.
• Network printer management, user profile management, group policy management and configuration is preferred.
• Working knowledge of network protocols and functionality…