Inside Sales & Customer Coordinator

Company Name: Aspinwall Plumbing & Heating

Position: Inside Sales & Customer Coordinator

Pay Range: $60K - $70K+ A Year!

• Base Salary: $50K - $55K A Year!
• Commission Opportunities: - Follow-up and conversion of unsold estimates ("Second Look" opportunities)- Technician-generated sales opportunities
  - Appointment setting resulting in sold jobs
  - Incentives tied to closed revenue generated through inside sales activities
• Estimated OTE (On-Target Earnings): $60,000 – $70,000+ annually

Location: Weymouth, MA

• Full-Time
• Monday - Friday - 8am - 4pm

• Health, Dental & Life Insurance
• Paid Sick Leave
• Paid Personal Days, Vacation & Holidays
• 401(k) (if applicable)
• Paid Training
• Performance-Based Commission Program
• Opportunities for Advancement and Increased Earnings
• Exposure to Sales and Career Development Programs
• Clear Career Path into Outside Sales Roles

• Previous experience in customer service, inside sales, sales support, or office administration.
• Experience in plumbing, HVAC, construction, or home services is preferred but not required.
• Comfortable making outbound calls and following up with customers.
• Strong verbal and written communication skills.
• Experience using CRM systems and office software preferred.
• Ability to multitask and prioritize effectively.
• High school diploma or equivalent required.

• Positive and energetic attitude.
• Strong relationship-building skills.
• Self-motivated and goal-oriented.
• Organized and detail-conscious.
• Resilient and comfortable handling objections.
• Team-first mentality.
• Professional and dependable.
• Coachable with a desire to learn and grow into sales.

As an Inside Sales & Customer Coordinator
, you'll help drive customer engagement, support the sales process, and contribute to revenue growth at Aspinwall Plumbing & Heating. With a base salary of $50,000–$55,000 plus commission opportunities
, this role offers earning potential of $60,000–$70,000+ annually while providing a clear path for career advancement.

The ideal candidate is people-focused
, energetic
, and goal-oriented
, with a talent for building relationships and guiding customers through the next steps of their journey. They thrive on
* proactive communication*,
* achieving results*, and
* continuous growth*, making them a strong fit for a future sales career.

• Follow up on unsold estimates and "second-look" opportunities to re-engage customers.
• Contact homeowners regarding technician-generated recommendations and opportunities.
• Schedule appointments for the sales team and comfort advisors.
• Conduct outbound calls to nurture leads and maintain engagement throughout the sales process.
• Identify customer needs and recommend appropriate next steps.
• Support quote preparation and proposal delivery.
• Track and update sales opportunities within the CRM.
• Assist in converting approved estimates into scheduled jobs.
• Help achieve monthly appointment-setting and sales support goals.

• Serve as a primary point of contact for customer inquiries.
• Provide timely updates regarding appointments, estimates, and project status.
• Deliver a professional, consultative experience that builds trust and confidence.
• Follow up with customers to ensure satisfaction and maintain strong relationships.

• Maintain accurate customer records and CRM documentation.
• Coordinate calendars and confirm appointments.
• Process equipment registrations and rebate submissions.
• Enter purchase orders and assist with job costing documentation.
• Support internal communication between sales, operations, and field teams.
• Assist with general office administration as needed.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location:

In person