Dispensary Associate-PT; Wharton

About Ascend Wellness Holdings

Ascend Wellness Holdings, Inc. (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We are committed to improving the quality of our patients’ lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers’ unique, individual needs. Our dispensaries set a new standard of excellence with a highly knowledgeable team focused on health and wellness.

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on the customer’s desired outcomes, providing accurate product descriptions, and operating with a high level of accuracy in a fast‑paced environment. Part‑time associates work between 15‑29 hours a week and must have open availability for weeknights (5 pm‑12 am) and weekends (shifts between 6:30 am‑12 am). This location is under a labor union, so wages, hours and working conditions are subject to a collective bargaining agreement.

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store.
• Guide customers through sales transactions while offering advice and knowledge as needed or requested.
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained.
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick‑up.
• Promote a positive, customer‑service oriented work environment that is compliant with established policies and procedures.
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice.
• Respond to customer inquiries in store, online and over the phone.
• Use and maintain the point of sale (POS) system accurately in person and over the phone.
• Handle cash accurately, manage customer carts and ring transactions.
• Accurately and timely input customer data.
• Strive to achieve team and individual performance goals.
• Verify proper paperwork, documentation, and required identification for customers.
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership.
• Report any observed inconsistencies or hazards to Store Leadership.
• Maintain a clean, organized, safe and inviting store environment.
• Complete store opening and closing checklists.

• Must be at least 21 years of age.
• High school diploma or general education degree (GED).
• Retail sales, hospitality or QSR experience preferred; cannabis retail experience is a plus.
• Exceptional customer service skills.
• Basic computer skills.
• Cannabis point of sale (POS) software experience is a plus.
• Positive attitude, team player and strong work ethic.
• Willingness to build understanding of applicable state and local laws and regulations related to the industry, personnel law, safety regulations, local municipal codes and organizational rules, directives and standard operating procedures.
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
• Excellent organization and time‑management skills.
• Focused, detail‑oriented and able to internalize training and follow instructions.
• Communicate clearly and effectively.

Flexible schedules, generous employee discount and swag.

Ascend Wellness Holdings, Inc. (AWH) and its subsidiaries are an equal‑opportunity employer and celebrate differences among individuals without discrimination in hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.