Pet Care Customer Experience Specialist

Overview

Love dogs? Love people? Love staying busy?

At Beds-N-Biscuits, our Customer Experience Specialists are more than receptionists. They are the first smile our pet parents see, the reassuring voice on the phone, and the people who make every visit feel welcoming and personal.

If you're someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in staying organized while providing exceptional customer service, we'd love to meet you.

What You ll Do

No two days are exactly the same! You ll spend your day helping pets and people by:

• Welcoming pet parents and checking guests in and out for daycare, lodging, grooming, and training appointments.
• Ensuring invoices are accurate and explaining services, packages, and recommendations.
• Answering questions and helping families choose the services that best fit their pets  needs.
• Serving as a backup on incoming phone calls and responding to customer inquiries with professionalism and enthusiasm.
• Building genuine relationships with our regular guests and their families by remembering names, pets, and preferences.
• Keeping our front lobby clean, organized, and inviting throughout the day.
• Assisting customers with retail products and making personalized recommendations.
• Processing payments and maintaining accurate customer records.
• Folding laundry and helping keep daily operations running smoothly.
• Working closely with our pet care, grooming, and training teams to provide a seamless customer experience.
• Jumping in wherever needed to support the team and ensure every pet parent leaves happy.

We re Looking For Someone Who

• Loves both dogs and people.
• Enjoys talking with customers and creating meaningful relationships.
• Has exceptional communication and customer service skills.
• Can multitask and stay organized during busy periods.
• Has strong attention to detail and accuracy.
• Is comfortable learning computer software and handling payments.
• Takes pride in maintaining a clean and welcoming environment.
• Is dependable, positive, and enjoys being part of a team.
• Stays calm under pressure and enjoys solving problems.
• Is willing to help wherever needed.

Previous customer service, receptionist, hospitality, veterinary, kennel, retail, or administrative experience is preferred, but we re happy to train the right person who brings a positive attitude and a genuine passion for helping people and their pets.

We re a locally owned business that s been caring for Colorado pets for more than 24 years. We believe our customers deserve exceptional service and their pets deserve outstanding care. Every member of our team plays an important role in creating that experience.

If you re looking for a job where you can make someone s day, build lasting relationships, and work alongside a team that genuinely loves what they do, we d love to hear from you.