Boiler Service Technician

Job Title

Primarily responsible for performing repairs and maintenance on residential and light commercial boiler equipment, piping, pumps and controls.

HVAC or Plumbing experience is considered a plus.

• Be on time and alert for assigned shift and work the entire shift as scheduled.
• Responsible for time management of jobs scheduled each day.
• Check in with the client at the beginning and end of each task to make sure they are aware of everything going on throughout the entire visit.
• Obtain client signature prior to completing any work as well as after the work is completed.
• Turn in checks, or cash at the earliest convenience for processing.
• Ensure all materials used for each task are properly inputted into Service Titan.
• Respond to all office communications in a timely manner.
• Check in as needed to ensure office dispatcher and/or field supervisor are aware of your status.
• Secure parts and tools needed throughout the day for various jobs as required.
• Consult field supervisor or dispatcher in times of uncertainty.
• Ability to communicate with customers in a clear, confident manner throughout the entire service so that they are aware of what is going on inside their home/business.
• Ability to adjust your communications to provide the best customer experience possible.
• Ability to create detailed job notes in the customer's account for future reference.
• Ability to both teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one-to-one interaction.
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness.
• The ability to maintain a clean and organized workspace both in a customer's property and your company vehicle.
• Maintain a professional and presentable appearance in accordance with company standards, as this role involves regular interaction with clients, customers, or the public.
• Maintain assigned truck, including gas, checking oil levels, and ensuring regular preventative maintenance is performed. Inform the fleet manager of any issues that arise with the vehicle in a timely manner. Maintains inventory of parts, supplies, and tools in assigned vehicle needed to perform work. Obtain parts, supplies, and tools from inventory or request ordering from Purchasing.
• Must understand current company policies and abide by such policies.
• Must consider safety one's primary job, both for personal, co-worker and public benefit, and must have general knowledge of safe working practices and of MO-OSHA requirements.