Office Operations Supervisor

Office Operations Supervisor

PRC is hiring a full-time Office Operations Supervisor to supervise the front desk and general office operations of the organization. The Office Operations Supervisor will be a working supervisor for the front desk team, as well as ensure program and administrative needs are met, and office operations are effective. This is a 40‑hour per week position that will work a varied schedule based on the needs of the organization.

The position will have an office in our Wheaton Campus, with the expectation that the candidate filling the role will have a regular presence at our Westmont location.

• Monday – Thursday: 7:00 am – 9:00 pm.
• Friday: 7:00 am – 5:00 pm.
• Saturday: 7:00 am – 1:00 pm.

• Supervise front desk staff.
• Actively work shifts each week, providing coverage for lunch, time off, etc.
• Identify and recommend improvements to front desk procedures; oversee and implement office operations activities according to policies/procedures.
• Provide input to manager on planning and budgeting needs.
• Maintaining an active phone listing, training new employees on phone usage, and providing up‑to‑date references for users.
• Implement an effective and efficient room scheduling system.
• Provide active shift coverage for front desk staff as needed.
• Other projects as requested.
• Other duties as assigned.

• High School Diploma or equivalent required.
• Three (3) years of supervisory experience required.
• Five (5) years of experience in office operations required.

• Commitment to PRC’s mission, values, and community focus.
• Ability to multitask in a fast‑paced, deadline‑driven work environment.
• Ability to work independently after some guidance and direction, with a team, and with a diverse group of individuals.
• Ability to work effectively with volunteers, clients, staff, and visitors.
• Ability to exercise professional judgement to resolve moderately complex problems.
• Excellent organizational, time management, and communication skills.
• Ability to respond appropriately in varied situations.
• Advanced knowledge of Microsoft Office 365 applications.