Project Delivery Manager

Project Delivery Manager

Location:

Wheaton, ILCompany: TWG Infrastructure | The Will Group Drive Projects. Build Relationships. Deliver Results.

At TWG Infrastructure, we help power and connect communities through innovative infrastructure solutions. As part of The Will Group family of companies, we partner with leading manufacturers and support some of the Midwest's most impactful transportation, utility, and municipal infrastructure projects.

We're looking for a Project Delivery Manager who thrives on organization, communication, and problem-solving. In this role, you'll own customer projects from quotation through final delivery, ensuring every order is executed accurately, efficiently, and on time.

If you enjoy coordinating multiple stakeholders, managing project timelines, and creating exceptional customer experiences, we'd like to talk with you.

What You'll DoProject Management & Execution Own customer projects from quote through order fulfillment and delivery

Develop and manage project schedules to align customer expectations with manufacturing timelines

Track project progress and proactively resolve delays or issues

Maintain accurate project records and documentation

Order Management Process and manage customer orders with a high degree of accuracy

Coordinate with manufacturers, warehouse teams, finance, and sales

Monitor order status and expedite critical shipments when necessary

Ensure seamless communication between all project stakeholders

Customer Experience Serve as the primary customer contact throughout the project lifecycle

Provide proactive project updates, lead-time information, and delivery schedules

Resolve customer concerns professionally and efficiently

Build trusted long-term customer relationships

Cross-Functional Collaboration Partner with Sales, Quotations, Finance, Operations, and Manufacturing Partners Communicate customer requirements and project expectations clearly

Escalate and resolve complex project challenges

Support continuous improvement initiatives that enhance project execution

What Success Looks Like High order accuracy

On-time project delivery

Strong customer satisfaction and retention

Efficient quote-to-order conversion

Reduced operational bottlenecks and escalations

Margin protection and pricing compliance

Qualifications Required Associate  degree with 3+ years of relevant experience OR 5+ years of related experience

Strong communication and customer service skills

Excellent organizational and project coordination abilities

Advanced problem-solving skills and attention to detail

Proficiency with Microsoft Excel, Word, and Outlook Ability to manage multiple priorities in a fast-paced environment

Preferred

Bachelor's degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field

Experience in project management, order management, customer support, account management, engineering support, or construction-related industries

Ability to review project plans and specifications

Experience with SAP, Salesforce, or similar ERP/CRM platforms

Why Join TWG Infrastructure?

Good Faith Salary Range:
The annual starting salary for this position is between $75,000 to $95,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Additional Benefits Include:

An excellent benefits package including, Medical, Dental, Vision, Life Insurance, 401K with company match, generous PTO allotment, paid volunteer time off, 10 ½ days of holiday pay, continuing education reimbursement and much more.

Compliance Statement (Illinois AI Notice Requirement Effective Jan. 1, 2026)
The Will Group does not use artificial intelligence in any way that discriminates against applicants based on protected characteristics and complies fully with all applicable federal, state, and local nondiscrimination laws. All final hiring decisions will be made by a human. Applicants may contact Human Resources with any questions regarding our use of artificial intelligence (if any) in the hiring process.

This notice is provided in compliance with Illinois law.

TWG Infrastructure is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.
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