Project Delivery Manager

Company: TWG Infrastructure | The Will Group

Drive Projects. Build Relationships. Deliver Results.

At TWG Infrastructure, we help power and connect communities through innovative infrastructure solutions. As part of The Will Group family of companies, we partner with leading manufacturers and support some of the Midwest's most impactful transportation, utility, and municipal infrastructure projects.

We're looking for a Project Delivery Manager who thrives on organization, communication, and problem‑solving. In this role, you'll own customer projects from quotation through final delivery, ensuring every order is executed accurately, efficiently, and on time.

If you enjoy coordinating multiple stakeholders, managing project timelines, and creating exceptional customer experiences, we'd like to talk with you.

• Own customer projects from quote through order fulfillment and delivery
• Develop and manage project schedules to align customer expectations with manufacturing timelines
• Track project progress and proactively resolve delays or issues
• Maintain accurate project records and documentation

• Process and manage customer orders with a high degree of accuracy
• Coordinate with manufacturers, warehouse teams, finance, and sales
• Monitor order status and expedite critical shipments when necessary
• Ensure seamless communication between all project stakeholders

• Serve as the primary customer contact throughout the project lifecycle
• Provide proactive project updates, lead-time information, and delivery schedules
• Resolve customer concerns professionally and efficiently
• Build trusted long‑term customer relationships

• Partner with Sales, Quotations, Finance, Operations, and Manufacturing Partners
• Communicate customer requirements and project expectations clearly
• Escalate and resolve complex project challenges
• Support continuous improvement initiatives that enhance project execution

• High order accuracy
• Strong customer satisfaction and retention
• Reduced operational bottlenecks and escalations
• Margin protection and pricing compliance

• Associate degree with 3+ years of relevant experience OR 5+ years of related experience
• Strong communication and customer service skills
• Excellent organizational and project coordination abilities
• Advanced problem‑solving skills and attention to detail
• Proficiency with Microsoft Excel, Word, and Outlook
• Ability to manage multiple priorities in a fast‑paced environment

• Bachelor's degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field
• Experience in project management, order management, customer support, account management, engineering support, or construction‑related industries
• Ability to review project plans and specifications
• Experience with SAP, Salesforce, or similar ERP/CRM platforms

• Good Faith Salary Range: The annual starting salary for this position is between $75,000 to $95,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
• Additional Benefits Include:
• An excellent benefits package including, Medical, Dental, Vision, Life Insurance, 401K with company match, generous PTO allotment, paid volunteer time off, 10 ½ days of holiday pay, continuing education reimbursement and much more.
• The Will Group does not use artificial intelligence in any way that discriminates against applicants based on protected characteristics and complies fully with all applicable federal, state, and local nondiscrimination laws. All final hiring decisions will be made by a human. Applicants may contact Human Resources with any questions regarding our use of artificial intelligence (if any) in the hiring process.
  
  This notice is provided in compliance with Illinois law.

TWG Infrastructure is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.