Customer Service Representative

Job Details

Job Location:

Wheaton, IL 60189

Salary Range: $16.00 - $16.00 Hourly

Job Shift: FT: 10p-6a

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

• Great growth opportunities - we are a dynamic and growing company
• Set schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• Position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives each day by helping us create a healthier Planet
• Work hard, play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

• Greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club and sign up new members, log amenities, and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the entire facility, bathrooms, equipment, front desk area, and amenities.

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

• Embodies EPIC core values:
  Executional Excellence, People First, Integrity and Customer Mania.
• Part of a company caring about improving health and well-being of communities.
• Part of a supportive, engaging, inclusive workforce that values diversity and creates a place where everyone can feel they belong.
• Encourages professional growth and development.
• Creates a positive impact in local communities through philanthropic initiatives.
• Part of a brand you can be proud of.

We are an equal opportunity employer and welcome all qualified applicants.