Automotive Service Advisor

Job Description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt:
Salary

• Customer Interaction:
  Greet customers in a professional and friendly manner as they arrive for service appointments; listen to vehicle concerns and accurately document their needs; advise on available services, repairs, and maintenance options based on their vehicle’s condition; provide clear explanations of repair estimates, timelines, and potential outcomes.
• Sales & Service Recommendations:
  Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options; upsell additional services and products when appropriate; provide cost estimates and time frames for repairs or service packages.
• Coordination and Follow‑Up:
  Act as the liaison between the customer and the service technicians, ensuring all requested work is accurately completed; maintain communication with customers throughout the service process, providing updates on vehicle status; ensure timely delivery of services, working closely with technicians to meet expectations; follow up after service completion to ensure satisfaction and encourage repeat business.
• Documentation and Record‑Keeping:
  Maintain accurate records of customer interactions, work orders, and service history in the customer management system; review and process customer invoices and payments, ensuring accuracy and transparency.
• Customer Retention:
  Foster positive long‑term relationships with customers, building trust and brand loyalty; resolve complaints or concerns in a professional manner, always aiming for customer satisfaction; regular and reliable attendance is essential for the function of this job.

Service Advisors will earn a competitive salary of $50,000 - $65,000 per year, with monthly bonus potential based on performance.

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave
• Weekly Pay
• Closed on Sunday
• Five‑day work week

• Education:
  
  High School diploma, GED, or Technical school graduate/certification.
• Must have and maintain a valid state Driver’s License.
• Experience:
  
  6 months of minimum customer service experience or sales experience.
• Sales Acumen – uses knowledge to promote product/service value.
• Communication – effectively conveys information and demonstrates listening skills.
• Taking Initiative – proactively seeks out ways to improve.
• Collaborative Partner – works well with individuals and groups to achieve common goals.
• Delivering Results – achieves excellence in all tasks and goals.
• Customer Focus – anticipates and meets the needs of the customer.

• Bachelor’s degree.

This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight). Frequent standing and walking are required. Normal or corrected hearing is needed to receive detailed information orally and to understand normal conversations, both in person and on the telephone.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.