Telecommunicator Trainee

Job Location:

Wheaton, IL - WHEATON, IL 60187

Position Type:
Full Time

Education Level: High School or GED (minimum required)

Salary Range: $32.50 - $40.67 Hourly

Travel Percentage:
No Offsite Travel

Job Shift: All Shifts/Flex

Job Category:
Admin - Exempt

• Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking then Police and/or Fire.
• Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.
• Promptly and courteously communicate with citizens and member agency personnel while assisting them.
• Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.
• Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.
• Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens.
• Efficiently operate a variety of communications center equipment and software, including but not limited to:
  Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.
• Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.
• All other duties as assigned or per operational need.

Pay Ranges (paid hourly):

Entry level Telecommunicator 1 has a starting pay rate of $32.50 per hour with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $35.14 per hour after successfully completing 7-9 months of training. Experienced TCs may start at a higher pay step based upon related, recent experience. Pay range for Telecommunicator 1 is $67,600 to $75,379 paid hourly and Telecommunicator 2 is $73,091 to $101,941.

Once certified on Police or Fire (TC2), step increases, COLA increases,, overtime, comp time, and stipends are also available.

• Employer-provided uniform tops and additional annual stipend
• Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year
• Overtime pay, Comp Time, and Stipend pay for non-exempt, union staff
• Group health insurance:
  Blue Cross Blue Shield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage
• IMRF pension, retirement savings, disability, and life coverage
• Additional retirement savings options
• Employer-provided life insurance
• Supplemental life insurance for self and family
• Supplemental disability, accident, and cancer protection
• FSA pre-tax savings accounts for health care and dependent care expenses
• Employee Assistance Program (EAP) with wellness, personal, and family support
• Financial services, legal services, and identity protection plans
• IFOP union membership for full-time Telecommunicators
• Onsite Fitness Room, full kitchen, quiet room, nursing mothers room, and more

• Work on-site, no remote work available
• Must have the ability to work any of the three (3) shifts including weekdays, weekends, and holidays; after training and certification assigned to a shift on a 3-week rotation of regular days off which includes 1 weekend off every 3 weeks
• Reliable attendance is an essential function of the position
• Applicants must be at least 18 years of age
• Applicants must have a High School Diploma or Equivalent
• Applicants must be able to pass typing test at least 35 wpm (2 chances) and pass Criticall testing
• Must be proficient in the English language, both…