Facilities & Tenant Services Coordinator

(Hybrid, 3 days onsite & 2 days remote after training)

DuPage County, IL 60187

Duration:6

Months (possible extension or perm placement)

• 8:30am- 5pm (30 min lunch break)

You'll be the main point of contact for tenants and visitors in our hospital's Property Operations department, handling service requests, solving problems, and working with vendors to keep our buildings running smoothly. The role combines face-to-face customer service in a busy healthcare setting with vendor management, billing, and budget support. You'll work closely with the Property Operations Manager, Division Director, and Vice President.

• Provide a single point of contact for Property Operations customer service demonstrating a positive, enthusiastic customer service experience.
• Assesses tenant and service needs for the property and assigns priority to each request.
• Resolves complex or critical situations involving tenants and visitors: consults manager for guidance as needed (e.g., complaints, etc.) or provides recommendations for resolution to manager.
• Facilitates a multi-disciplinary and collaborative approach to tenant and visitor customer service and interdepartmental problem solving/service delivery.
• Identifies, analyzes, and communicates key tenant service issues/trends and reports findings and recommendations to management.
• Provides vendor and contractor management through scheduling of services, adhering to contract requirements including insurance compliance, obtaining bids, processing of requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
• Assists in the preparation of the annual expense budget, provides proposals to tenants for additional services and coordinates billing in accordance with the lease, and coordinates building expense projects.

• A bachelor's degree, or 4 years of experience in a business office or professional setting
• Face-to-face customer service experience, ideally in healthcare, facilities, property management, or hospitality
• Strong organization and time management, with the ability to handle many requests in a fast-paced environment
• Experience working with vendors, purchase orders, and invoices
• Clear, professional writing and speaking skills
• Strong skills in Microsoft Word, Excel, and PowerPoint. Visio is a plus.