Party Host

Party Host

Hyper Kidz Wheaton

REPORTS TO:

EVENT COORDINATOR, GENERAL MANAGER, OWNERS

OBJECTIVE:
To provide friendly and responsive service to create an exceptional entertainment experience for our party guests. A Birthday Party Host’s attitude greatly affects how Hyper Kidz as a whole is perceived. Party Hosts will oversee the function of the assigned birthday parties or group events. There are 6 main functions: servicing birthday parties and group events, navigating guests, upselling merchandise items and party add-ons, and adhering to a strict timing schedule.

• Greet reserved birthday party family and Guest of Honor enthusiastically and facilitate their entry into the facility
• Welcome and check-in birthday party guests in a positive and professional manner to create an enjoyable play experience and to encourage repeat visits
• Assist guests with waiver completion as needed
• Escort party guests onto the main floor for open play
• Make announcements over speakers to organize and lead party groups to the next phase of their party
• Escort party guests into and out of party rooms at the appropriate time
• Initiate announcement of Guest of Honor's name and happy birthday wish over the loudspeakers
• Set up, clean up, and maintain Party rooms
• Ensure there is adequate space/seating for all party guests
• Ensure each party receives everything included in package
• Provide an exceptional birthday experience to birthday guest of honor and all parents and guests
• Adhere to strict party timing schedule
• Confirm final birthday party guest count
• Facilitate birthday party family check-out and final payment at the Front desk
• Restock any and all party supplies and party add-ons as needed
• Promote additional sales of party add-ons and merchandise
• Ensure that all trash and debris are cleared from party rooms
• Ensure that all chairs, tables and tablecloths are evenly aligned and tidy
• Ensure all party gifts and belongings have left with the party guest of honor, otherwise contact party parents when time allows
• Complete opening and closing duties
• Perform other related duties as assigned by the Supervisor or Manager
• Make appropriate arrangements for a substitute if unable to work
• Attend all training sessions and required meetings
• Perform all operational activities related to birthday party hosting as detailed in the Hyper Kidz Operations Manual
• Suggest changes in policies to management as required
• Perform all checklist requirements and preserve the cleanliness of the party rooms at all times, in accordance with the Hyper Kidz guest service policy
• Must be able to work nights and weekends
• Any other appropriate job tasks or duties as required by the General Manager, Assistant Manager, Event Coordinator or Owners

• Some High School, High School Diploma or equivalent
• Prior experience as a waitress or party host is preferred but not necessary
• Excellent speaking and communication skills, loud voice, helpful and courteous, good judgment and problem‑solving skills
• Must be detail‑oriented, a good communicator, have a good work ethic, and be able to work quickly and efficiently
• Able to reach, bend, lift, stoop, and frequently lift up to 25 pounds
• Be able to work in a standing position for long periods of time (up to 8 hrs)
• The job requires tremendous self‑control – maintaining composure, keeping emotions in check, managing stress and frustration, and avoiding aggressive behavior, even in very challenging situations with children and parents

Job Type: Full‑time

Pay: $14.00 - $16.00 per hour

Expected hours:
No more than 40 per week

Paid time off

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

286 E Geneva rd, Wheaton, il:
Relocate before starting work (Required)