Personal Banker

Trust Bank is seeking enthusiastic, entrepreneurial professionals to join our Wheaton team. We’re looking for driven individuals with strong communication skills, a positive mindset, and a passion for building relationships while living our core values. Founded in 1912, Trust Bank has been Growing Prosperity Together for generations—and we’re proud to be named one of Newsweek’s Best Regional Banks three years in a row.

Come grow your career with us.

DEPARTMENT: WHEATON

REPORTS TO: ASSISTANT VP- WHEATON MARKET

FLSA STATUS: NON-EXEMPT

Deliver a high touch, relationship driven banking experience that makes every customer feel known, valued, and supported. Bring an entrepreneurial spirit to the role—actively identifying opportunities to deepen relationships, solve problems, and deliver tailored financial solutions for both individual and commercial clients.

In this position, you will warmly welcome customers, open new accounts, process teller transactions, and confidently cross‑sell products and services that align with customer needs and business goals. You’ll address complex transactions with ease, support fellow team members, and assist with branch operations and facilities management as needed.

You will exemplify Trust Bank’s core values of respect, quality, attitude, integrity, teamwork, innovation, performance, and communication in every interaction.

Through clear and professional communication, a positive mindset, and a collaborative approach, you will deliver exceptional customer service and contribute to a high performing branch environment.

As a visible ambassador of Trust Bank, you will project professionalism and credibility—building trust, strengthening community relationships, and inspiring your network and the Wheaton community to choose Trust Bank.

• Ensure that customers receive prompt and courteous service.
• Cross‑sell products to customers to meet their needs.
• Answer phone inquiries.
• Represent Trust Bank at community functions and in your network to generate new relationships.
• Opening new accounts.
• Issue and redeem certificates of deposit.
• Assist customers in resolving account related problems.
• Stay within compliance guidelines when opening and closing all accounts.
• Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
• Give out appropriate loan applications.
• Order ATM/Debit cards and update information, activate, etc.
• Process check orders/re‑orders for customers

• Remain flexible to scheduling needs during all Wheaton location business hours. (M‑F 8:30 AM‑5:30 PM)
• Open and close bank when needed.
• Run teller transactions accurately and efficiently.
• Balance drawer cash and vault cash.
• Approve checks within limits.
• Order and stock adequate supplies.
• Maintain over and short reports and transaction reports.
• Ship and order currency and coin from Fed.
• Scan and balance transaction in the proof program.
• Assist with monthly reports.
• Attend bank meetings and educational seminars as required.
• Provide support to Market President.
• Support ancillary deposit operations across the bank at‑large as assigned.
• Perform other duties as assigned.

The position is a full‑time position, working 40‑hours per week. Regular schedule is Monday – Friday, 8:30 AM‑5:30 PM. Schedule is subject to change based on the needs of the bank. Position may require occasional attendance at banking functions and networking events outside of regular business hours. Some of the work is repetitive, and you will be required to deal with the public and must be courteous and efficient.

The noise level in the environment is usually moderate. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms and talk or hear. Ability to lift 25‑pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus.