Crisis Services Counselor - On-Call MCR

Join Our Expanding Crisis Services Team!

We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:
Joint Commission Gold Seal of Approval (1996), Public Health Accreditation Board (PHAB) accreditation (2014)

By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?

Located in the state‑of‑the‑art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top‑notch care with rapid response times. Click Crisis Services to learn more about our program.

The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades‑long journey to build the infrastructure needed to support a best‑in‑class behavioral health system and ensures all DuPage County residents will have “someone to contact, someone to respond, and a safe place to get help” when experiencing a mental health or substance use crisis. The CRC will help residents de‑scalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs.

The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.

This role requires you to have a valid driver’s license along with your own personal vehicle that is reliable to drive while working in this role. This On‑Call position includes working at least 3 shifts per month and as needed with weekend and evening availability. Bachelor’s degree candidates will be considered.

We offer a stipend or an hourly on‑call rate as follows:

Bachelor's degreed candidates: $24 an hour

Master's degreed candidates: $28 an hour

• Provides emergency and crisis intervention services to individuals and families, both face to face, and via telephone/video.
• Conducts crisis evaluations in the community (home, hospital) for children, adolescents, and adults to assess risk and determine recommendations for client care. Referral sources include CARES/SASS, law enforcement, hospital settings, and families/individuals.
• Provides and follows up on referral and community resource linkage.
• May conduct crisis evaluations on‑site.
• May complete client care tasks associated with the 12‑bed Crisis Residential unit on‑site.
• Maintains required training, licensure and/or certification.
• Consults with staff concerning client and program issues and provides other case management services.
• Works collaboratively with community providers.
• Completion of required documentation within established time frames.
• Use of an Electronic Client Record, and additional call management software.
• Demonstrates independent judgment.
• Participates in emergency response activities as assigned.

Candidates for consideration require either a Bachelor's or Master's degree in Psychology, Social Work, or related field and two years of experience working with chronically mentally ill population; or an equivalent combination of training and experience. Attendance at our paid HR new hire orientation from 8:00 a.m. to 4:30 p.m. is required. This role requires you to have a valid driver’s license along with your own personal vehicle that is reliable to drive while working in this role.

DuPage County Health Department is an equal‑opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.