Lead Internal Medicine Medical Assistant

## Lead Internal Medicine Medical Assistant Apply locations:
Wheaton, Illinois time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR117207

At Duly Health and Care/Quincy Medical Group/The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
** Overview
* * Lead Medical Assistant
- Internal Medicine Full Time

Location:

Wheaton Clinic

Hours:

Monday through Friday 7:45am-6pmFull-Time
* Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
* Access to a mental health benefit at no cost.
* Employer provided life and disability insurance.* $5,250 Tuition Reimbursement per year.
* Immediate 401(k) match.
* 40 hours paid volunteer time off.
* A culture committed to community engagement and social impact.
* Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
** MAJOR RESPONSIBILITIES*
* • Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution
** Qualifications
* * MINIMUM EDUCATION AND EXPERIENCE REQUIREDCertified or Registered preferred but not necessaryCPR Certification required

Experience with Epic or similar EHR preferredA minimum of 2 years customer service experience preferably in the medical field

Experienced in staff roles with a history of good performance

The compensation for this role includes a base pay range of $ based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may…