Registered Nurse Clinical Referral Liaison Day Shift

Description

1.0

FTE

Exempt

Position is seated at Northwestern Medicine Hospital campus

Admission Process & Liaison

Activities:

• Clinically assesses referred patients at targeted hospitals daily and develops a rounding schedule to meet the needs of physicians, customers, families and discharge planners.
• Responds to patients, families, and discharge planners within 24 hours with results of clinical review and ongoing needs.
• Collects demographic, financial, and medical information and forwards to the appropriate Admission Representative.
• Evaluates medical information to determine appropriate level of care, rehabilitation criteria, and medical stability in conjunction with Medical staff and hospital policy.
• Works as the liaison case manager with the internal and external case management team to provide a cost-effective plan for each client.
• Works through in-house admission staff to complete financial, pre-certification, MMG consult (if necessary), and coordination of planned transfer date.
• Informs discharge planners, internal and external and admissions staff of planned admission date.
• Coordinates a smooth transition from the referring facility or site to the rehabilitation setting.
• Recommends and refers the appropriate care for candidates who are denied admission.
• Provides coverage at other hospitals outside of assigned targeted area as needed or assigned.
• Discusses admission requirements (i.e., clothing needs, insurance cards, visiting hours, equipment, etc.) with patient/family by providing written information as needed.
• Maintains a positive, professional demeanor and presents situations in a positive light in all interactions with referral sources.
• Demonstrates positive communication between customers and referral sources at all times.

Outreach & Marketing

Activities:

• Discusses bed status and proactively seeks out opportunities for meeting potential patients and families who may need rehabilitation at all levels of care.
• Maintains a thorough knowledge of facilities, products, services and acuity trends.
• Identifies and facilitates educational opportunities to hospitals in targeted area to increase awareness about Marianjoy programs and services.
• Develops and maintains ongoing, positive relationships with key contacts/discharge planners/referral sources and physicians by providing attentive customer service.
• Develops rapport with clients and their family members or significant others.
• Conducts other duties including exhibiting and providing tours.
• Serves as a contact person for the rehabilitation team, internal admissions team, clients and external sources to enhance outcomes.
• Promotes good public relations with patients, healthcare providers and other involved people.
• Proactively finds ways to facilitate meeting the needs of referring personnel within referring hospitals.
• Exhibits professional behavior as a facility representative.

Documentation:

• Completes and submits all required reporting and documentation in timely manner to include medical intakes, activity reports, call/ rounding schedules, in-service reports and expense reports and others as required.
• Attends all scheduled sales, marketing, and departmental meetings.
• Reports changes in targeted hospitals, possible effects, and action plans for the changing situations to the Director or designee as appropriate.

Required:

• Bachelor’s Degree:
  Nursing
• Active Illinois License: RN
• Computer experience in a Window's environment, or equivalent experience.
• Strong verbal communication skills, ability to work independently, and knowledge of medical terminology/pathophysiology and rehabilitation.
• Effective time management and organizational skills.
• Strong customer service skills.

Preferred:

• Four to five years of recent acute or rehabilitation care experience.
• Prior…