Support Technician
Job in
Wheaton, DuPage County, Illinois, 60189, USA
Listed on 2026-07-26
Listing for:
Advanced Intelligence Engineering
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Competitive salary
- Free food & snacks
Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions.
Duties and Responsibilities- Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue
- Monitor and triage incoming tickets and monitoring alerts in AIE’s ticketing system
- Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
- Troubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications
- Work with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues
- Coordinate depot support for incoming desktops and laptops
- Provide on-boarding assistance to the network engineering team for new clients
- Complete infrastructure project related tasks, as assigned
- Develop and document technical help desk procedures
- Provide back-up technical support assistance to other technicians on the Help Desk Team as needed
- 2+ years’ experience in desktop and/or network troubleshooting and support
- HP/Dell/Lenovo Laptops/Desktops: user setups and migrations to new equipment/troubleshooting
- Experience with Windows OS Win 10/11
- Understand Networking Principles (e.g. DNS, DHCP)
- Understanding of switches, VPNs & remote access technologies
- Candidate must possess excellent written and verbal communication skills
- Currently possess or able to achieve one or more of the following certifications within 90 days of hire:
- Network+, A+, Security+
- MCSA:
Windows 10/11 Solutions Associate - MCSA:
Office 365 Solutions Associate
- Must be able to pass a criminal background test
- Must have a valid driver’s license and reliable transportation
- Must be able to travel to client sites in and around Chicago from time-to-time
- Must be available to work outside normal business hours when necessary
- Must be willing to work as part of an on-call rotation
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