Team Lead, Retail

Team Lead

The Team Lead will work under the direction of the assigned ReStore Manager to support retail operations and help manage a staff of 6-12 employees.

• Answer questions, provide supervision of staff, volunteers, and customers, assist with merchandise, clarify policies, resolve disputes, answer phone calls, and greet customers.

• Assist volunteers with onboarding, training, and retention; lead volunteer orientations.
• Utilize volunteer scheduling and tracking system; work with Volunteer Manager to identify and fill volunteer needs.
• Supervise and facilitate utilization of volunteers.
• Assist with managing volunteer groups and recurring volunteers, including student & senior programs and return-to-work programs.

• Develop sufficient knowledge of merchandise and store procedures to serve as Manager‑On‑Duty (primary go‑to person for volunteers and customers).
• Fill in Manager and Assistant Manager roles during vacations or absences.

• Assist staff and volunteers in preparing appropriate space for incoming items.
• Facilitate logical and attractive display of merchandise, with a focus on promotional areas and end caps.
• Utilize incoming donations and merchandise to meet assigned sales goals.

• Work with the Store Manager to hire, train, and retain quality employees.
• Coach performance to focus on leadership development and customer service.
• Motivate a team of staff and volunteers to meet current organizational goals while providing a fun and dynamic place to work.

• Ensure all items are priced and organized.
• Assist in pickups and acceptance of donations.
• Coordinate customers’ movement of merchandise for inspection and/or purchase.
• Assist Managers with incoming donations so that clean, priced merchandise flows from the back room to the showroom efficiently.

• Create in‑store promotional signs, price tags, etc. as needed.
• Assist with answering phone calls and scheduling donations.
• Provide information for the monthly newsletter, website, and other publications.

• Contribute to daily safety meetings with staff and volunteers.
• Ensure that policies are followed, as outlined in the safety manual; update the manual as needed for changes in policy, law, or circumstances.
• Identify safety hazards and address or report them to someone who can mitigate them.

• Perform any other duties as assigned by management.

• HS Diploma or equivalent required.
• Valid driver’s license.
• Three years of experience in the customer service industry.
• 1‑2 years of supervisory experience.
• Self‑motivated, able to work independently with minimal supervision.
• Enthusiastic and teamwork‑focused with strong customer service skills.
• Excellent written and verbal communication, including public speaking.
• Effective leadership and team‑building skills.
• Strong organizational skills and attention to detail.
• Possess tact, diplomacy, and flexibility.
• Project management skills with the ability to multi‑task.
• Proficiency with office computer applications (word processing, presentations, spreadsheets, databases).
• Familiarity with volunteer scheduling programs, such as Galaxy Digital or similar applications, also a plus.

DuPage Habitat offers a competitive benefits package, including medical, dental, vision, life, short term disability, a 403(b) plan, and a generous paid time off package. The position is part‑time at $18 per hour.