Xfinity Retail Sales Consultant

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance and is accountable for individual results and impact on the team.

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers.

Provide product demonstrations to educate customers on full product capabilities to maximize their experience.

Take a customer‑first approach with all customer interactions, listening and evaluating customer needs and providing appropriate solutions.

Achieve sales and customer experience goals and objectives.

Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent.

Perform operational and administrative tasks, and partner with customer care to resolve issues as appropriate.

Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.

Comply with all company and retail operational policies and procedures, complete training requirements, and actively engage in team huddles and learning.

Know and understand the sales compensation plan and its key elements.

Work a flexible schedule that includes evenings, weekends, holidays, variable schedules and overtime as needed, and may be asked to work in alternate stores outside of the home base store. Demonstrate regular, consistent and punctual attendance.

Be able to carry and lift up to 25 pound boxes, stand and move around the store constantly. Perform other duties and responsibilities as assigned.

• Understand our Operating Principles; use them as guidelines for your work.
• Own the customer experience – think and act in ways that put customers first, give them seamless digital options at every touchpoint, and turn them into promoters of our products and services.
• Be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences.
• Work collaboratively – make big things happen by working together and being open to new ideas.
• Participate in the Net Promoter System through huddles, callbacks, and opportunities to improve for our customers.
• Drive results and growth.
• Support a culture of inclusion, doing what’s right for each other, our customers, investors and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $17.00

Total Target Compensation (Base Pay plus Targeted Commission): $24.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Most sales positions are eligible for a commission under the terms of an applicable plan, while most non‑sales positions are eligible for a bonus. Additionally, Comcast provides best‑in‑class benefits to eligible employees.

Comcast offers a wide range of benefits designed to connect you to the support you need when it matters most, helping you care for yourself, your family and the community through personalized options and expert guidance.

Education:

High School Diploma / GED (Required)

Certifications:

(if applicable)

Relevant

Work Experience:

2‑5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.