Family Services Case Manager – Street Outreach

Overview

Schedule: Sunday-Thursday 8a-4p. This position prioritizes engaging families experiencing homelessness, often with individuals experiencing behavioral health challenges that may include mental illness, substance use, and/or intellectual or developmental disabilities. This role delivers street outreach to coordinate immediate shelter, provide case management, crisis intervention, and care coordination services to promote stability, recovery, and independent living.

• Conduct proactive street outreach and respond to community referrals to engage unhoused individuals and families.
• Coordinate immediate shelter placements for families, including transportation, required documentation, and providing basic needs.
• Develop and implement individualized care/goal plans focused on housing stability, wellness, and independence.
• Provide crisis intervention, stabilization, and immediate support in community-based settings.
• Deliver case management, supportive counseling, and community support services based on client needs.
• Complete and document Continuum of Care (CoC) Assessments for Family Shelter Service, as requested.
• Coordinate partnerships with school districts, libraries, and other agencies to provide on-site outreach and engagement to potential clients, and to receive referrals for families who may need diversion or sheltering services.
• Assist clients in accessing shelter, permanent housing, and critical resources, including healthcare, benefits and social services.
• Support clients in developing independent living skills, coping strategies, and symptom management.
• Coordinate care with internal teams and external providers to ensure continuity and quality of services.
• Promote recovery and community integration through connection to natural supports, such as vocational, educational, social, and recreational opportunities.
• Perform on-site duties at agency shelter or sheltering sites, including the Access Center, to provide screening and case management services.
• Communicate assessment information, care plans, and other relevant information to team members to ensure consistency in client interventions.
• Document all services and data elements while adhering to accuracy and timeliness standards.
• Participate in team meetings, supervision, and ongoing training.
• Contribute to community education and relationship-building efforts to support individuals experiencing homelessness.
• Perform other duties as assigned by supervisor.

• Strong engagement and interpersonal skills.
• Demonstrable warmth, empathy, and a nonjudgmental disposition.
• Experience in person-centered, trauma-informed interventions.
• Ability to be creative, think conceptually, plan, analyze, and apply problem solving skills.
• Effective written and oral communication skills, including crisis intervention skills.
• Ability to work independently and work as part of a team.
• Computer literacy.

• All people that can successfully perform the role are encouraged to apply. Preferred:
  Bachelor’s degree in social work, human development, psychology, or related field with experience serving individuals with behavioral health, intellectual, and/or developmental needs.
• Knowledge of best practices in Motivational Interviewing, Harm Reduction, Housing First, life skills teaching, and areas of recovery are preferred.

• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Provide own transportation.
• Must possess valid Illinois Drivers' License.

Classification Status:
Full-time non-exempt