Customer Service Representative - Seasonal

Description

Montgomery Parks Department, part of the Maryland‑National Capital Park and Planning Commission, is seeking seasonal support for the Public Information and Customer Service (PICS) Office. This position supports primarily external, but also internal customers. Ideal candidates are patient, detail‑oriented, deadline‑driven, self‑starters, with polite and professional mannerisms, are comfortable with technology, and have effective organizational and multi‑tasking skills. Candidates must be able to excel in a fast‑paced work environment, welcoming various interruptions and task juggling.

On the job training is provided.

Position Details

This is a part‑time long‑term position with a schedule of Monday‑Friday, 12 pm‑5 pm, amounting to 25 hours per week. In urgent situations, individuals may be requested to work additional hours if available.

Contact

For more information about the Seasonal Hiring process and application status for Montgomery County, please contact mcp-parks careers.

• Respond accurately and professionally to phone calls, emails, and other written correspondence received through general information channels regarding the department's work area.
• Provide friendly and knowledgeable customer service to Montgomery County's citizens and Parks staff.
• Perform database maintenance, including data entry and organization.
• Consistently track and work to enhance customer relationships and interactions.
• Utilize various software systems to manage requests, including but not limited to:
• Customer Relationship Management (CRM)
• Enterprise Asset Management (EAM) Rainout Line
• Tree Keeper
• Microsoft:
  Outlook, Teams, One Drive, Word, Excel

High school diploma or GED. Bilingual (Spanish) preferred.

May be subject to medical, drug and alcohol testing. A complete criminal background investigation will be completed before hire.

The Maryland‑National Capital Park and Planning Commission (M‑NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non‑merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301‑454‑1411 (Maryland Relay 7‑1‑1). M‑NCPPC will make all efforts to reasonably accommodate you.