DSW Store Manager

Reports to

Market Leader

• We Love What We Do
  :
  Bring positive energy and enthusiasm.
• We Own What We Do
  :
  Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right
  :
  Model high standards of honesty and integrity.
• We Belong
  :
  Value unique experiences and encourage different perspectives.

• Responsible for elevating the in‑store experience by modeling, supervising, and coaching associates and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPIs).
• Responsible for the development and communication of store strategies that align to the company strategy, fostering a growth mindset, promoting a culture of innovation, and cultivating a focus on generating solution‑oriented ideas.
• Deliver financial plans to drive KPI performance on a weekly/monthly/quarterly basis, identifying shifts in business and making necessary adjustments.
• Foster an environment of recognition, reinforcing behaviors that meet customer and business needs.
• Responsible for resolving customer and associate feedback with a sense of urgency.

• Strategically plan and direct the movement of merchandise responding to customer trends.
• Communicate to the Market Leader store‑specific merchandise inventory recommendations.
• Oversee the execution of sales floor standards, maintenance, and operations.
• Create a cohesive talent strategy that meets the needs of the business.
• Lead by example and hold the team accountable that all policies and procedures are followed.

• Oversee all inventory‑related activities including freight receipt, product placement, markdowns, and markdown out of stock (MOOS).
• Oversee all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilize the Store Visit Assessment to identify opportunities, creating and implementing an action plan to course‑correct in a timely manner.

• Responsible for all associate time‑keeping activities to ensure store labor deliverables are met, including scheduling, forecasting, labor add/reductions, payroll management, etc.
• Build a diverse team that meets the needs of the customer experience.
• Resolve associate and leadership relations matters, taking partners when appropriate.
• Lead the performance‑management process, facilitating developmental conversations, providing consistent and constructive feedback, ensuring accountability, and conducting comprehensive year‑end reviews.

• Build strong networking relationships to effectively recruit top talent for all positions, ensuring all open positions are filled promptly.
• Create and implement a development strategy that fosters a culture of advanced learning and career development.
• Facilitate store meetings as needed.
• Perform other duties as assigned by the Market Leader and/or Regional Director.

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold the team accountable to meet time‑bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business, including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must be able to spend up to 100% of working time standing or walking around the store.
• Lifting ability: up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch, or…