Retail Sales Associate, Wheaton Plaza

Overview

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful.

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience.
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Communication: Comfortable communicating with customers virtually, via phone, and in person.

Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.

Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.

Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.

Interpersonal

Skills:

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Collaboration: Partnership with the total team to drive sales and deliver the customer experience.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• You can handle electronic devices with no problem.
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English.
• No Education or Experience Required.

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
• Lifting and moving items weighing up to 30 lbs.

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

• Job Identification
• Job Category Stores
• Job Schedule Full time
• Locations 11160 Veirs Mill Rd, Wheaton, MD, 20902, US
• Additional Information based on job, location, and schedule