Help Desk Support Specialist

Get AI-powered advice on this job and more exclusive features.

The Help Desk Support Specialist is responsible for providing maintenance of the client computer and device environment (Mac, PC, iPhone & iPad) by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. They will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, configuration management, performing maintenance, upgrades, and configurations.

If you have a MIS/Computer Science degree or applicable training, have desk support experience and love Apple products, we encourage you to apply!

• Strong knowledge of Apple systems, computers, laptops, mobile devices
• Ability to perform effective hands‑on technical support and can be a resource to anyone who needs technical aid
• Has excellent understanding of network design standards and can effectively aid the Systems Administrator to operate, administer and maintain network and server systems by Apple, Microsoft, UNIX, Linux, Cisco, HD, and Others
• Understands network security and can implement standards based on organizational policies and controls
• Has strong demonstrated understanding of additional network standards such as DNS, DHCP, LDAP, VLAN, Web Proxies, Firewalls, NAT, SSH, Telnet
• Can aid the Systems Administrator in operation, setup, configuration, and troubleshooting
• VMware vSphere, VMware ESXi, Microsoft Windows, Red Hat Linux, and Apple macOS (Macintosh) systems
• Understands the importance of backing up systems and proper maintenance of in production systems

• BS/BA in Information Technology or Computer Science is preferred
• Certification (CompTIA Network+, CompTIA Security+ etc.) or relevant accreditations or

certifications are a plus

• Related experience preferred
• Proven experience in a Help Desk role or similar role preferred
• Strong communication (verbal and written) along with strong organizational skill are required

Entry level

Full-time

Information Technology

Mining